Retailer Support Representative

Business Unit

Cubic Transportation Systems – delivers technology solutions in transportation and defense.

Retailer Support Representative will help support the management and day‑to‑day activities needed for the Charlie Card Retailer project. This position typically works under close supervision and direction.

• Maintain third‑party retailers, including onboarding, training, on‑site visits, and de‑commissioning accounts.
• Answer retailer questions via phone, email, and service tickets to resolve issues in a timely manner.
• Conduct Charlie Card Retail quality assurance checks, over the phone or through in‑person visits.
• Compile monthly, quarterly, and yearly retail reports.
• Support Charlie Card Retailer recruitment.
• Install retail equipment on‑site.
• Provide device maintenance and troubleshooting error message assistance.
• Maintain good relationships with retailers, responding promptly to concerns/requests.
• Respond to customer feedback related to merchant shortcomings.
• Maintain master vendor lists with up‑to‑date information.
• Monitor device connections for retailers.
• Process requests for retailer orders for fare media, receipt paper, etc.
• Perform other miscellaneous duties as identified by the Fulfilment and Retailer Support Manager.

• Collaborative style, ability to work as part of a team.
• Desire to learn, grow, and succeed.
• Strong interpersonal and communication skills (verbal and written).
• Excellent customer service skills.
• Ability to make informed decisions.
• Ability to consistently follow procedures with attention to detail.
• Inclination toward problem‑solving and willingness to take personal initiative and be proactive.
• Good numeracy skills.
• Strong administration and organizational skills with ability to work under pressure.

• Two years of account management, customer service, or sales experience.
• Knowledge of Microsoft Word, Excel, and PowerPoint.
• Knowledge of the transit industry is desired.
• Must be able to multi‑task, meet deadlines, function well within a team, and follow strategy and policy.
• Must be capable of quickly grasping new technological concepts and conveying their value to potential partners and clients.
• Valid driver’s license and reliable vehicle for retailer visits.

Cubic Pay Range: $26.00 – $44.00 per hour, plus benefits.

• Medical, dental, and vision insurance.
• Company‑paid disability (up to six weeks).
• Life insurance options.
• Critical illness and accident coverages.
• Flexible Spending Accounts.
• Pre‑paid legal plan.
• Travel accident insurance.
• Well‑being program with employer‑funded lifestyle spending account.
• Up to six weeks of paid parental leave.
• 401(k) retirement plan with company match.
• Backup childcare, pet care, pet insurance, virtual tutoring, and tuition reimbursement.
• Flexible time‑off arrangement for full‑time salaried employees; part‑time and hourly employees accrue paid time‑off (PTO)/Sick leave at 5.23 hours bi‑weekly.
• 11 paid holidays annually.
• Optional 9/80 work schedule at many locations.

Cubic is committed to creating an inclusive workplace and welcomes applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law. Cubic is an Equal Opportunity/Affirmative Action Employer.