Case Manager

Position: Housing Case Manager
Role

Purpose:

The Housing Case Manager will work directly with families experiencing homelessness to locate and secure safe, affordable, permanent housing.

Responsibilities:

Ensure all families are served and treated with dignity and respect.

Ensure all services and documentation are executed in compliance with various funding sources.

Ensure accurate records are maintained for all clients.

Thoroughly assess families’ strengths and barriers to obtaining permanent housing and develop a housing strategy that incorporates means of mitigating any barriers to permanent housing.

Partner with families to create, review, and enforce a Re-housing Plan and Assessment that reflects the goals of the family and funder, and that addresses each family member’s needs.

Assist families in completing housing applications and ensuring that all preferences and priorities are obtained.

Attend housing screenings and appeals with families, coordinating transportation when necessary.

Conduct weekly unit inspections to ensure the property is being maintained.

Complete thorough assessments, providing support and referrals as well as ensuring regular contact with other service providers.

Manage crises as they arise, and other duties as assigned.

Participate in All Staff meetings and other identified trainings and meetings.

Qualifications:

Experience working directly with clients in the human services field.

The ability to hear and incorporate feedback quickly, empathically de-escalate emotional reactions and think critically.

Strong assessment, problem solving and negotiating skills

The ability to remain calm and responsive during crisis.

A positive attitude with the ability to be flexible and adaptable to changes.

Attention to detail.

Compelling advocacy skills.

Ability to work with a diverse team and population.

Working knowledge of the impact of trauma, homelessness, and Motivational Interviewing.

Working knowledge of various housing options in the state of Massachusetts.

Fluent in English;
Bilingual Spanish or Haitian Creole a plus.

Eligibility Requirements:

Must have reliable transportation and be willing to travel in the Greater Boston area; and commute to families critical housing appointments when necessary

Must be willing to work 40 hours per week, and adapt schedule to meet the needs of families

Must have unrestricted work authorization to work in the United States Must be 18 years or older

Ability to form strong interpersonal relationships with people from diverse backgrounds (staff, clients, etc.)Must be able to pass a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background check

Physical Requirements:

Must be able to lift up to 30 pounds at a time walking up and down flights of stairs.

Must be able to sit for prolonged periods of time at a desk while working on a computer.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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