Service Desk - Malibu, CA - Secret Clearance Security Clearance

Position: Service Desk 1 - Malibu, CA - Secret Clearance with Security Clearance
Service Desk is needed for an opportunity with SOCs client onsite in Malibu, CA Active Secret Clearance Needed!

Job Description:

Our client is seeking an entry-level Service Desk Technician to join our Information Technology team. This role provides first-line technical support to employees across the organization and serves as the primary point of contact for hardware, software, and access-related issues. The ideal candidate is customer-focused, eager to learn, and passionate about technology. The Service Desk Technician will troubleshoot and resolve common IT issues, document support requests, escalate complex problems when necessary, and help ensure a positive end-user experience in a fast-paced research and engineering environment.

Essential Duties and Responsibilities
* Provide first-level technical support for desktop, laptop, mobile device, printer, and peripheral issues.
* Respond to service requests and incidents through ticketing systems, phone calls, email, and walk-up support.
* Troubleshoot hardware, software, operating system, and network connectivity issues.
* Install, configure, and maintain Windows workstations and standard software applications.
* Create, modify, and disable user accounts and permissions in accordance with company policies.
* Assist with password resets, multi-factor authentication, and access-related requests.
* Image, deploy, and inventory computer equipment.
* Document troubleshooting steps, resolutions, and support activities within the ticketing system.
* Escalate unresolved issues to senior IT staff or specialized support teams.
* Support conference room technology, printers, and other office technology systems.
* Assist with onboarding and offboarding activities, including workstation setup and account provisioning.
* Maintain a high level of customer service and professionalism while supporting end users.

Required Qualifications
* Associates degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
* Current CompTIA A+ certification required.
* Basic understanding of Windows operating systems, Microsoft Office applications, and desktop hardware.
* Experience troubleshooting common hardware, software, and user-access issues.
* Strong customer service, communication, and problem-solving skills.
* Ability to work independently and as part of a team in a fast-paced environment.
* Strong organizational skills and attention to detail.
* U.S. citizenship and ability to obtain and maintain a U.S. Government security clearance.

Preferred Qualifications
* 1+ years of Help Desk, Service Desk, Desktop Support, or IT Support experience.
* CompTIA Network+, Security+, or other relevant technical certifications.
* Experience with Active Directory, Microsoft 365, Azure Active Directory, or Service Now.
* Familiarity with basic networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
* Experience supporting Windows 10/11 endpoints, mobile devices, and common business applications. Employment Pre-requisites The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability. #DZFED #INDSOC Estimated Min Rate: $28.00 Estimated Max Rate: $40.00