Service Desk - Malibu, CA - Secret Clearance Information Technology

Service Desk – Malibu, CA

Active Secret Clearance Needed!

Our client is seeking an entry-level Service Desk Technician to join our Information Technology team. This role provides first-line technical support to employees across the organization and serves as the primary point of contact for hardware, software, and access-related issues. The ideal candidate is customer-focused, eager to learn, and passionate about technology.

The Service Desk Technician will troubleshoot and resolve common IT issues, document support requests, and help ensure a positive end-user experience in a fast-paced research and engineering environment.

• Provide first-level technical support for desktop, laptop, mobile device, printer, and peripheral issues.
• Respond to service requests and incidents through ticketing systems, phone calls, email, and walk-up support.
• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Install, configure, and maintain Windows workstations and standard software applications.
• Create, modify, and disable user accounts and permissions in accordance with company policies.
• Assist with password resets, multi-factor authentication, and access-related requests.
• Image, deploy, and inventory computer equipment.
• Document troubleshooting steps, resolutions, and support activities within the ticketing system.
• Escalate unresolved issues to senior IT staff or specialized support teams.
• Support conference room technology, printers, and other office technology systems.
• Assist with onboarding and offboarding activities, including workstation setup and account provisioning.
• Maintain a high level of customer service and professionalism while supporting end users.

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
• Current CompTIA A+ certification required.
• Basic understanding of Windows operating systems, Microsoft Office applications, and desktop hardware.
• Experience troubleshooting common hardware, software, and user-access issues.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail.
• U.S. citizenship and ability to obtain and maintain a U.S. Government security clearance.

• 1+ years of Help Desk, Service Desk, Desktop Support, or IT Support experience.
• CompTIA Network+, Security+, or other relevant technical certifications.
• Experience with Active Directory, Microsoft 365, Azure Active Directory, or Service Now.
• Familiarity with basic networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
• Experience supporting Windows 10/11 endpoints, mobile devices, and common business applications.

The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.

Estimated Min Rate: $28.00

Estimated Max Rate: $40.00