Director of Client Relations, Alpha

While most enrollment positions prioritize volume, this role is designed to uphold standards. Alpha is developing one of the world's most ambitious educational models. Our campuses combine rigorous academics with technology-enabled learning and maintain high expectations for both students and staff. Students routinely exceed national learning benchmarks, supported by measurable outcomes. Afternoons are dedicated to deeper learning, independent work, and practical skill development.

The model delivers results. However, success depends entirely on enrolling the right families. That is your responsibility.

• Managing the entire enrollment experience for prospective families, beginning with initial contact and continuing through onboarding.
• Facilitating needs‑assessment discussions to evaluate compatibility before introducing solutions or suggesting subsequent steps.
• Overseeing 20+ concurrent family relationships across various enrollment stages, maintaining complete visibility on status and follow‑up requirements.
• Facilitating campus tours, shadow visits, and decision‑making conversations that articulate outcomes, expectations, and the intended audience for our model.
• Ensuring accurate CRM and enrollment documentation (Hub Spot and SIS) to enable forecasting, prioritization, and sustained service excellence.

• Employing transactional or aggressive sales approaches.
• Accepting families who do not align with the model solely to meet enrollment targets.
• Overseeing a large team or working through complex approval hierarchies.
• Distributing responsibility for the family experience across multiple staff members.
• Operating remotely. This position is intentionally campus‑based.

Design and deliver a high‑trust, selective enrollment process that successfully enrolls aligned families while safeguarding the integrity and effectiveness of the Alpha model.

• 3+ years providing premium, customized service in settings where service quality directly influences brand perception (education, luxury hospitality, executive support, premium membership, or owner‑operated services).
• Proven ownership of a complete client, admissions, or enrollment process from initial contact through onboarding.
• Experience managing 20+ concurrent client, guest, or family relationships at varying stages, supported by a systematic approach to tracking and prioritization.
• Capacity to offer specific examples of consultative decision‑making, including instances where you advised against your product or service due to poor fit.
• Professional written communication background with senior executives, high‑net‑worth individuals, or sophisticated clientele.
• Willingness to reside in or relocate within 60 days to one of these locations:
  La Jolla, CA;
  Malibu, CA;
  Los Angeles, CA;
  Santa Barbara, CA; or Santa Monica, CA.
• Authorized to work in the United States without visa sponsorship.

• Experience with selective private school admissions or enrollment in competitive programs.
• Background in luxury hospitality, VIP guest services, or executive support positions.
• Experience developing or enhancing enrollment workflows, SOPs, or service standards.
• Proficiency using data and CRM insights to enhance conversion quality rather than only speed.

Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential.

Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands‑on, passion‑driven learning that truly prepares them for the real world.

This is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult ‑and‑faqs for more details on this topic.