Admissions Relationship Manager, Alpha

There are moments when you've looked a family in the eye and realized the right answer was no—even though saying it meant losing a sale, missing a target, or disappointing a manager. In this role, delivering that honest answer is the expectation.

Alpha operates as a private K-12 school network where students complete their academics in roughly two hours daily, then dedicate the remainder of the day to developing practical skills. The test results validate the approach. This position is campus-based and requires in-person attendance every day at one of 12 U.S. markets:
Los Angeles, Santa Barbara, La Jolla, or Malibu, CA;
Austin, TX;
Atlanta, GA;
Boca Raton, FL;
Boston, MA;
Chicago, IL;
Greenwich, CT;
Nashville, TN; or Park City, UT. You'll select your preferred market during the application process.

Families invest significantly in this education, conduct extensive research, and will challenge you with detailed questions about academic rigor and expectations within the first few minutes of conversation. The model succeeds only when enrolled families genuinely align with its philosophy. In a small cohort environment, even one misaligned family can alter the experience for everyone.

You will be solely responsible for managing your campus's entire admissions pipeline. From initial contact through fit discussions, campus visits, shadow day coordination, and final decision conversations—you are the consistent point of contact from inquiry to enrollment. A typical week includes: responding to every new inquiry within four hours, guiding a doubtful parent through afternoon programming details, facilitating a shadow day, updating all interactions in Hub Spot, and personally informing a family that their child would thrive better at a different school.

You'll simultaneously manage 20 or more families at various stages of the enrollment process. You assess fit and communicate outcomes directly, face-to-face, in your own voice.

As the network expands, operational approaches continue to evolve. Those who successfully establish a market presence author the FAQs, define fit criteria, and set standards that subsequent campuses adopt—and they become the trusted referral source among affluent families in their community.

This is a campus-based, in-person role requiring daily on-site presence. Candidates who excel typically include: admissions and enrollment leaders from selective educational institutions; high-value consumer sales professionals serving families, such as luxury real estate agents, private client advisors, or owners of premium service practices; and hospitality or private service professionals experienced in delivering exceptional experiences to discerning clients. If this describes your background, specify your preferred market.

• Managing the complete enrollment experience for every prospective family—from initial inquiry through onboarding and conducting thorough needs assessments before presenting any solutions.
• Simultaneously managing 20 or more active family relationships, responding promptly to all inquiries, and reviewing applications on a daily basis.
• Facilitating campus tours, open houses, information sessions, and shadow days designed to clearly communicate who the program serves and who it does not.
• Making admission or decline recommendations and personally communicating those decisions to families.
• Maintaining accurate, up-to-date records in Hub Spot and the student information system (SIS) following each interaction, leveraging AI tools such as ChatGPT or Claude for preparation and summarization, and providing weekly pipeline updates to leadership.

• Prioritizing seat-fill metrics. A family who enrolls then withdraws represents a worse outcome than one you declined upfront.
• Having your fit assessments overridden to preserve a relationship or achieve an enrollment target.
• Following rigid scripts, conducting high-volume call campaigns, or offering discount-driven closes.
• Transferring families through multiple coordinators or waiting on committee approvals for standard decisions.
• Conducting superficial amenity tours that avoid difficult questions.