Leisure Team Member L2 Apprenticeship

Role Purpose

As a Leisure Team Member at Malvern Splash, you will play a key role in delivering a safe, welcoming, and enjoyable experience for all customers. You will support the day-to-day operation of the leisure centre across wet and dry side activities, providing excellent customer service while maintaining high standards of safety, cleanliness, and professionalism.

• Provide a friendly, approachable, and professional service to all customers and visitors
• Welcome customers, respond to enquiries, and promote centre activities and memberships
• Handle customer feedback and resolve issues promptly and courteously
• Ensure the safety and wellbeing of customers at all times, following centre procedures and safety guidelines
• Supervise pool and leisure areas as required (subject to training and qualifications)
• Carry out regular checks of facilities and equipment, reporting any faults or hazards
• Assist with emergency procedures when required
  
  Maintain high standards of cleanliness and hygiene throughout the centre, including changing rooms, poolside, and public areas
• Set up and clear down activity areas and equipment as required
• Work effectively as part of a team to ensure smooth daily operations
• Support colleagues during busy periods and special events
• Complete basic administrative tasks, including bookings, cash handling, and use of booking systems

• Excellent communication and customer service skills
• A positive, flexible, and proactive attitude
• Ability to work as part of a team and independently when required
• Willingness to work flexible hours, including weekends and bank holidays

• Previous experience in a leisure, fitness, or customer service environment
• National Pool Lifeguard Qualification (NPLQ) or willingness to work towards it
• First Aid qualification
• Cash handling and reception experience

• Friendly, reliable, and enthusiastic
• Strong awareness of health and safety
• Calm and confident under pressure
• Passion for promoting active and healthy lifestyles

• Competitive hourly rate
• Training and development opportunities, including nationally recognised qualifications
• Free or discounted access to leisure facilities
• Supportive and inclusive working environment