Branch Supervisor - Malvern​/Rockport

GENERAL DESCRIPTION OF POSITION

The Branch Supervisor is primarily responsible for providing leadership, supervision and coaching for the retail area of the branch. The incumbent must be confident in all teller and account services duties and provide excellent customer service. Accepts retail banking transactions from customers, including deposits of cash and/or checks, check cashing, loan payments, money orders, cashier's checks, cash advances, etc. In the course of accepting these transactions, examines checks for proper endorsements, verifies legality of documents, and ensures positive identification of customers.

Opens new accounts accurately and in compliance with bank policies and procedures. Performs other services for customers as needed.

• Receive all customer transactions, including those which are complicated and/or require special handling.
• Accept cash and check transaction deposits, cashes checks, takes loan payments, sells money orders and cashier's checks, and processes cash advances.
• During the course of processing these transactions, examines checks for proper endorsements, verifies legality of documents and makes positive identification of customers.
• Assist customers with running coin through coin counters and exchanging for credit.
• Provide direction, guidance, and training for all retail members of the branch staff regarding customer service, sales, operational, and/or regulatory issues.
• Balance branch cash daily, which includes locating all outages in cash drawer, ATM, and vault.
• Maintain ATM and other branch equipment as required.
• Answer customer inquiries regarding interest rates, accounts, and products and services.
• Resolve customer issues with transaction discrepancies.
• Perform services for customers including address changes, issuance of debit cards, submission of debit card disputes, issuance of online banking sign‑on credentials, and helping with sign‑on issues, ordering checks, and processing stop payments.
• Open new accounts accurately and in compliance with bank policies and procedures.
• Build relationships with customers and non‑customers, offering products and services that are best suited for their needs.
• Represent the bank at community events and in civic organizations.
• Participate in activities to generate new business including business calls and attending and/or working at special events.

Education and Experience:

High school or GED, plus specialized schooling and/or on‑the‑job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.

3 years related experience and/or training.

Must provide excellent customer service consistent with Service with HEART standards to all customers - internal and external. Must maintain confidentiality of customer and bank information at all times. Must comply with all internal controls and established bank policies and procedures at all times. Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met.

Will have the opportunity to represent the Bank at community events and in civic organizations.