Patient Services Outbound Representative

Job Title

Patient Services Outbound Representative – Malvern, PA

As the initial point of contact, you will support patients in activating their ECG Solutions heart monitor, providing technical assistance, and ensuring a smooth patient experience.

• Conduct outbound calls to help patients activate their monitoring devices and offer technical guidance.
• Manage daily and weekly patient call lists efficiently, coordinating with Clinics and Account Executives to resolve service delays, cancellations, and patient needs.
• Collaborate with the Patient Services team to meet key performance indicators (KPIs) and maintain high-quality standards.
• Participate in a 6‑week initial training period (Monday to Friday, 9:00am to 5:30pm EST) under the guidance of an Educator.
• Complete a 3‑week ramp‑up period working Monday through Friday from 11:00am to 7:30pm EST with a holiday rotation.

• High School Diploma or Vocational Education.
• 6+ months of customer service experience, preferably in a call center or high‑volume support environment.
• Strong proficiency in Microsoft Office applications and excellent computer skills.
• Strong technical acumen with experience troubleshooting and providing technical support.
• Excellent communication skills, empathy, patience, and the ability to manage high call volumes.
• Ability to navigate multiple technical platforms simultaneously and adapt to change.
• Must be able to perform the following minimum physical, cognitive, and environmental job requirements with or without accommodation for this position.

Initial training/nesting spans 6 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator in a structured, hands‑on setting. After training, a 3‑week ramp‑up period involves working Monday through Friday from 11:00am to 7:30pm EST with a holiday rotation.

Pay range: $16.00–$24.00 per hour (may vary within the posted range). Additional compensation such as annual incentive bonus, sales commission, or long‑term incentives may be offered. Employees are eligible for a comprehensive total rewards benefits program that includes generous PTO, 401(k) (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and more.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future. Candidates must reside in or within commuting distance to Malvern, PA.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace. All applicants are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by the Rehabilitation Act, the Vietnam Veterans' Readjustment Act, and the ADA, applicants requiring accommodation may contact 888‑367‑7223, option5, for assistance. All qualified applicants receive equal employment and advancement opportunities without regard to race, color, religion, sex, pregnancy, disability, citizenship status, veteran or military status, marital or domestic partner status, or any other characteristic protected by law.