Dementia Consultant - Helpline

** DSA are looking for skilled health and aged care professionals to join our Dementia Helpline!
**** Do you…
**** If this sounds like you, then we need to talk!
**** The Role
** Dementia Support Australia offers a 24-hour Helpline service, providing expert behaviour management support for people with dementia over the phone, through our web-based chat, and via email.

The Helpline Consultant works closely with different services within DSA to ensure the delivery of high-quality care and support to reduce the impact of dementia related behaviour on people living with dementia, their carers and  this role, you will be the first point of contact for families, care providers and people living with dementia who contact DSA. You will triage referrals, assess new clients over the phone, offer tailored recommendations to manage changes in behaviour, and provide support for existing clients.

This role is offered as a
** Fixed Term Full-time contract up until February 2028
** with flexibility to work across a variety of shifts from either
** our Malvern, Parramatta or Chatswood Offices.
**** Benefits
* ** Work standard business hours, with the opportunity to pick up additional shifts overnight or on weekends.
* Earn market-leading remuneration, with salary packaging included – $15,900 tax-free annually for living expenses, plus up to $2,650 tax-free each year for entertainment benefits.
* A family-friendly workplace, with paid parental leave, partner leave and grandparent leave.
* Hybrid working – mix your office days with a couple of days per week from home.
* Professional development, including uni scholarships, comprehensive in-house training, and support to attend external conferences, workshops, and training courses relevant to your role.
* Twice-yearly Reward and Recognition program
* Free independent and confidential counselling sessions and free wellbeing resources and webinars available through our Employee Assistance Program.
* Extra perks – Fitness Passports, and discounts from MyCar, JB Hifi, The Good Guys and health insurance plans.
** Selection Criteria:
*** Experience in Australian health or aged care (essential).
* Extensive knowledge of the types of dementia, their presentation, and strategies to manage behaviour changes.
* Excellent problem solving, analytical and decision-making skills.
* Professional, patient and empathetic phone manner, with great customer service skills.
* Able to prioritise multiple tasks and meet deadlines.
* Great written communication and report-writing skills.
* Comfortable working with databases and online client management systems.
* Qualifications in Allied Health, Nursing, Aged Care or Mental Health (highly desirable).
* All short-listed applicants will be asked to consent to a criminal record check and provide evidence of Influenza and COVID vaccinations
** For more info on DSA, check out our website:
* At Dementia Support Australia, we are dedicated to improving the lives of people living with dementia and their families. We provide tailored support, equipping individuals with the knowledge and resources to understand and manage the changing behaviours associated with dementia. Funded by the Australian Government and led by Hammond Care, we offer a free, nationwide service that delivers specialist, person-centred care and advice.

We recognise and celebrate individuals who go above and beyond in their work.

Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years.

Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care.

We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills.

Plus, enjoy a $1,000 bonus for successful employee referrals.

As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits!
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