Head of User Experience, Workplace Solutions

Vanguard is seeking a senior leader to help define and transform the end-to-end user experience (UX) for plan sponsors and consultants across our Workplace Solutions business. This role will shape how institutional clients interact with Vanguard—creating seamless, intuitive, and digitally-enabled experiences that simplify complexity and drive better outcomes.

You will lead the UX strategy, design, research, and delivery of cohesive experiences across digital, service, and operational touchpoints – challenging legacy approaches and redefining what great B2B experiences look like. You’ll play a critical role in redefining how Vanguard serves institutional clients—delivering simpler, smarter, and more connected experiences that drive long-term client and business impact.

• Set the vision:
  Define and lead the UX strategy for plan sponsor and consultant journeys across Workplace Solutions
• Transform experiences:
  Replace fragmented, legacy workflows with connected, digitally-enabled solutions
• Champion the client:
  Embed deep B2B insights into product, service, and operational design
• Influence at scale:
  Partner across Product, Technology, Operations, and Sales to align on enterprise priorities and investments
• Lead a multidisciplinary team:
  Oversee design, research, content, and UX operations—building a high-performing, innovative team
• Drive quality and consistency:
  Establish standards, frameworks, and metrics to continuously improve experience outcomes
• Advance digital innovation:
  Leverage data, emerging technologies, and modern platforms to enhance usability and efficiency

• Proven leader with experience defining and delivering enterprise UX or digital experience strategies
• Track record driving large-scale transformation in complex, cross-functional environments
• Strong understanding of B2B client needs; retirement/recordkeeping, or other workplace benefits experience preferred
• Ability to simplify complex, multi-stakeholder journeys into intuitive solutions
• Exceptional stakeholder influence, with experience partnering at senior executive levels
• Demonstrated success building and developing high-performing teams

• 10+ years of relevant experience, including UX, product design, or digital strategy leadership
• Experience leading teams and delivering measurable business and client outcomes
• Bachelor’s degree required; advanced degree preferred

Vanguard is not offering visa sponsorship for this position.