Network Voice Engineer

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans.

By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

Focused on you:
We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

As a Network Voice Engineer at Customers Bank, you will be a member of our IT Network team, responsible for designing, implementing, administration, and support of our enterprise network, voice and collaboration environments. You will play a hands‑on role in maintaining the reliability, performance, and security of our Cisco-based network and unified communications platforms. This role requires strong hands‑on experience with Cisco routing and switching, Cisco Unified Communications, SIP/CUBE, E911, QoS, conference room collaboration technology, and cloud collaboration platforms such as Cisco Webex and Microsoft Teams.

• Manage and support Cisco routing and switching infrastructure, including VLANs, spanning tree, routing protocols (i.e. EIGRP, BGP), and access layer configurations.
• Administer, configure, and support Cisco Unified Communications Manager (CUCM), Cisco CUBE/SIP trunking, and related voice infrastructure across the enterprise.
• Support and maintain Webex Cloud collaboration services, including user provisioning, dial plan management, and integration with on‑premises systems.
• Manage E911 configurations and ensure compliance with emergency calling regulations across all sites.
• Design, document, and execute disaster recovery and failover testing plans for voice and network systems; ensure recovery objectives are met and results are documented.
• Configure and maintain QoS policies to ensure voice quality and prioritization across the WAN/LAN environment.
• Configure, support, and troubleshoot conference room collaboration equipment, including Cisco Room Bar, video conferencing endpoints, displays, microphones, cameras, and related peripherals. Support integration of room collaboration platforms with Microsoft Teams, Cisco Webex, and enterprise calendaring/scheduling systems.
• Troubleshoot and resolve voice outages and degraded call quality events, often under time pressure, with a proven, methodical approach.
• Participate in and lead change management activities in accordance with ITIL best practices, ensuring proper documentation, approvals, and post‑implementation reviews.
• Collaborate with security and compliance teams to ensure network and voice infrastructure adheres to regulatory requirements and internal security policies.
• Work both independently and collaboratively across IT teams, vendors, and business stakeholders to deliver projects and resolve issues on time.
• Maintain thorough documentation of network topology, voice configurations, dial plans, and standard operating procedures.

• 5+ years of hands‑on experience in network engineering with a strong focus on Cisco routing and switching (CCNP‑level or equivalent experience).
• 3+ years of hands‑on experience with enterprise voice, unified communications, or…