CX Process Analyst II: ServiceNow & AI Tools
Job in
Malvern, Hot Spring County, Arkansas, 72104, USA
Listed on 2026-07-21
Listing for:
DaVit
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, AI Business & Operations -
Business
Business Systems & Technology Analysis, AI Business & Operations
Job Description & How to Apply Below
DaVita is seeking an Analyst II in Malvern, PA to manage Customer Experience Processes within Service Now/CCaaS. The role focuses on ITSM practice governance, documenting processes, and facilitating improvements to internal workflows using AI tools for contact centers.
Responsibilities include data analysis, stakeholder communications, and leading process projects, while coaching junior analysts and leveraging AI resources to deliver timely governance insights.
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