Information Technology Support Specialist
Job in
Malvern, Hot Spring County, Arkansas, 72104, USA
Listed on 2026-07-23
Listing for:
Insight Global
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Qualifications
- 8+ years deskside / site support experience (manufacturing or warehouse strongly preferred)
- Strong Windows OS experience (Windows 10/11, basic Server familiarity)
- Working knowledge of macOS & iOS (Apple support experience required)
- Hands on networking experience
- Installing/troubleshooting switches, cabling, printers, endpoints
- Server familiarity
- File & print, permissions, basic security, connectivity issues
- Experience with SCCM (or similar) for imaging and deployments
- Understanding of Active Directory (users, groups, permissions)
- Manufacturing or warehouse IT background
- Apple heavy support experience (especially for creative or branding teams)
- HHUs / VMUs
- Microsoft Teams Rooms
- Monitoring tools experience
- MCSA / MCSE
- Dell or HP warranty/repair certs
- Exposure to Azure, AWS, Active Role Server
- Provide hands on IT site support in a manufacturing/warehouse environment
- Support Windows & macOS devices, peripherals, printers, and common applications
- Troubleshoot network, server, printer, and device issues independently
- Handle break/fix tickets, escalations, and service requests end to end (SLAs/SLOs)
- Support local servers (file/print, app connectivity, permissions)
- Deploy and image devices using SCCM or similar
- Participate in site infrastructure projects, upgrades, and rollouts
- Create documentation and occasionally train peers/end users
- Provide IT support for warehouse tech (HHUs, VMUs, Zebra/Lexmark printers)
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