Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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This role involves leading a customer-centric team at a single H&R Block tax office, driving seasonal tax business, and delivering an outstanding client experience.

• Lead a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives.
• Act as a knowledgeable resource on tax topics and products for associates; lead daily activities and ensure work is completed on time with quality standards and goals.
• Lead daily team meetings, communicate essential information, create work schedules, and ensure accurate timekeeping and overtime management.
• Recruiting and interviewing candidates for tax office associate positions in collaboration with senior leadership where applicable.
• Prepare tax returns when required and resolve client service concerns, including scheduling conflicts.
• Conduct timely performance reviews and address associate issues in partnership with appropriate teams.

• Partnership with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office roles.
• Ability to work with a flexible schedule and adapt to business needs.
• Strong customer service orientation and ability to train and coach associates to meet Service Standards.
• High school diploma or equivalent or higher.

• Experience in customer service, shift lead, or similar roles; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course where applicable.
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency (MS Office) and ability to work independently with minimal supervision.
• Demonstrated resilience, a customer-centric mindset, and the ability to work flexible hours as required.

H&R Block invests in our people by supporting their overall well-being. Our benefits can help associates with health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) and support for neurodiversity and caregivers.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k, and Employee Stock Purchase Plan.
• Details at

We are committed to a connected culture where trust, care, and connections help everyone belong as part of a larger team. We aim to create an exceptional work environment recognized globally and supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Malvern, AR area; this is a full-time role. This posting does not guarantee employment or a job offer.