Senior Director, Service Delivery

Vision

We see a world where each individual understands their God-given mission in life and is doing their best to fulfill it; a world where Catholic leaders are influential voices in society; a world where Jesus' example of loving, servant leadership is modeled in every family, workplace, parish, and community.

Catholic Leadership Institute (CLI) provides bishops, priests, deacons, religious, and lay persons in the Roman Catholic Church with world‑class, pastoral leadership formation and consulting services that strengthen their confidence and competence in ministry, enabling them to articulate a vision for their local church, to call forth the gifts of those they lead, and to create more vibrant faith communities rooted in Jesus Christ.

The Senior Director, Service Delivery is responsible for client‑facing human resources and systems that ensure highest standards of excellence in CLI's delivery of services. The Senior Director will drive workforce and resource planning related to the Leadership Consultant and Client Success teams to ensure that CLI has sufficient well‑trained talent available and prepared for deployment on each of its three pillars as well as custom or special projects that may arise.

The Senior Director, Service Delivery will partner with the Senior Directors, to manage the deployment and scheduling of Leadership Consultants. He/she will also be responsible for ensuring a seamless training and development experience for the Leadership Consultants, bringing together the service‑specific training offered by the pillar teams and others with the development of the overall competencies necessary for all Leadership Consultants and maintaining a dashboard to track progress toward developing proficiency.

The Senior Director, Service Delivery will supervise the Leadership Consultant Managers to ensure that they provide consistent guidance and care for the Leadership Consultants. The Senior Director will also invest in training and developing the Leadership Consultant Managers to ensure that they can model and describe best practices in client delivery, identify needs for training or development for their cohort, and direct their cohort to appropriate training and development opportunities.

The Senior Director, Service Delivery will supervise the Director, Client Success, ensuring that he/she is well‑resourced and supported to provide consistent guidance and care to the Client Success team. The Senior Director, Service Delivery will facilitate innovation and process improvement between the Client Success and Leadership Consultant team to ensure seamless interactions and high‑quality client delivery.

• Practicing Catholic with a deep love for the Roman Catholic Church
• Bachelor's degree from accredited university
• Minimum five years staff or key volunteer leadership experience in parish or diocesan ministry
• Five plus years' experience in project management, business, pastoral ministry, nonprofit leadership, or related field

• Certificate in catechesis, adult formation, or pastoral ministry
• Experience in leadership consulting, coaching, volunteer management, spiritual direction, project management, organizational development, change management, or counseling
• Experience in people or team management
• Experience advising and accompanying clergy by providing feedback, addressing change, or giving recommendations or direction
• Experience in adult learning, training, education

• Strong understanding of the Catholic culture, Church structure, parish life, ministries, roles, and evangelization and discipleship
• Highly collaborative with managerial experience including hiring, performance management, and workforce planning
• Excellent organizational skills, attention to detail, and ability to multitask
• Demonstrated skill in synthesizing complex data and articulating complex processes to various stakeholder groups
• Strong problem‑solving capabilities, comfort making timely decisions without all the details
• Self‑starter with ability to work effectively in a remote environment, set priorities, and meet…