Director of Investment Operations, Personalized Indexing

Director of Investment Operations, Personalized Indexing

Hybrid - Malvern, PA

Pay information not provided

The Director of Investment Operations leads the execution and ongoing evolutionof the operationssupportingthedirect indexing platform, ensuring scalable,accurate, and tax-efficient execution of personalized separately managed accounts (SMAs).

This role partners closely with portfolio management, technology,dev/engineering,client teams, and riskto deliveroperational excellence across a highly customized, tax-managed investment offering. This role reportsintothe Head of Platform Operations.

Direct indexing platforms require precision, data integrity, and tax-aware execution at scale, combining portfolio customization, tax-loss harvesting, and high-volume account management.

This rolejoinsatan important timeas we continue to grow and invest in our operations, technology, and team. We’relooking for a leader who can set direction but also stay close tothe workand drive execution.

Experienceleadingoperationalchange—especially in outsourced middle- and back-office environments—is important. This person should be able to take high-level priorities and turn them into practical, day-to-day actions across a growing and complex platform.

Leadtheday-to-dayexecution acrossinvestmentoperationslifecyclemiddle & back-office functions(account onboarding, portfolio implementation, reconciliation, reporting,contracting, billing,proxy voting,custody/3rdparty management).

Managethird-party portfolio accounting system.

Ensureoperationalprocessessupport ongoingtax management (tax-loss harvesting, tax transitions, and capital gains management) and portfoliocustomization (ESG screens, restrictions, factor tilts, client-specific constraints)

Maintain close partnership with development/engineering teams to ensure seamless integration across portfolio management systems, trading platforms, and client reporting tools

Oversee data flows acrossbenchmark, securitymaster, client restrictions, and tax-lot systems

Lead and develop a team of ~10 crew members, with a focus on execution quality and continuous improvement

Establish clear performance expectations aligned to accuracy, timeliness, and client outcomes

Promotea culture of accountability, continuous improvement, and operational excellence

Work with embedded 1stline risk partner toidentifyoperational risks and implement effective controls to manage

Drive process standardization and automation to scale operations, streamline workflows, and improve efficiency

Support development of key performance metrics and operational reporting

Manage relationships with third-party vendors

Establish service-level agreements andmonitorperformance against operational KPIs

Resolve escalations and ensure continuity of service

Enablea seamless onboarding and servicing experience for SMA clients

Support high-touch client experience throughaccuratereporting and operational transparency

Partner with client teams to support complex portfolios (e.g., concentrated stock, transitions, tax-sensitive mandates)

Represent Operations as subject matter expert in a client facingcapacity, including support for conversations with prospective clients,custodian, SMA sponsorplatforms, and other 3rdparty partners.

10+years in investment operations

Deep understanding of direct indexing,equitySMAs, and tax-managed investing, including direct experience with one or multiple middle and back-office outsourcing platforms used by SMA managers (i.e., Vestmark, Advent,BNYArcher, SEI)

Strong knowledge of trade lifecycle, portfolio accounting, and data management

Proven leadership experience managing high-performing operations teams

Strong partnership skills across front office, technology, and risk

Compared to traditional asset management operations, this role requires:

• Mass customization at scale (each portfolio is unique)
• Continuous tax optimization execution, not periodic
• High data complexity (tax lots, restrictions, personalization inputs)
• Tight integration with technology platforms to enable automation

Vanguard is not offering visa sponsorship for this position.