Application Support Engineer – Tier 2

Join a collaborative Application Engineering team focused on delivering reliable, scalable technology solutions. This role blends hands‑on development with advanced troubleshooting, supporting a broad portfolio of internal applications while contributing to continuous improvement and innovation. As a Tier 2 Application Engineer, you will take ownership of a defined set of applications, ensuring production stability and performance. You’ll play a critical role in resolving complex technical issues, enhancing system reliability, and supporting new development initiatives in a dynamic, high‑impact environment.

• Provide senior level system analysis, design, development, and implementation of applications and databases. Integrate third party products.
• Proactively identify opportunities to improve operational efficiency and stability through process optimization, automation, and preventative engineering practices.
• Translate technical specifications into code for complex new or enhancement projects for internal clients. Write programs, develop code, test artifacts, and produce reports. Employ software development techniques to ensure tests are implemented in a way that supports automation.
• Elevate code into the development, test, and production environments on schedule. Provide follow‑up production support. Submit change control requests and documents.
• Thoroughly understand software development methodology. Thoroughly understand development architecture standards. Train and mentor staff with less experience. Resolve elevated issues.
• Participate in design, code, and test inspections throughout the life cycle to identify issues. Explain technical considerations at related meetings, including those with internal clients. Perform systems analysis activities.
• Thoroughly understand client business functions and technology needs. Have a broad understanding of Vanguard’s technologies, tools, and applications, including those that interface with business areas and systems.
• Interface with cross‑functional team members and communicate systems issues at the appropriate technical level for each audience.
• Thoroughly understand and comply with Information Technology and Information Security policies and procedures and verify that deliverables meet requirements.
• Participate in special projects and perform other duties as assigned.

• 5+ years of relevant experience, including at least 2 years in application development.
• Bachelor’s degree or equivalent experience.
• Hands‑on experience with Java and/or Python.
• Experience with monitoring/observability tools (e.g., Splunk, Honeycomb).
• Background in production support and troubleshooting live systems.
• Ability to participate in on‑call rotations and incident response.
• Experience working in cloud environments (e.g., AWS) and Agile/Scrum teams.

• Full‑stack development experience (e.g., Spring Boot, Angular, Node.js).
• Cloud certifications are a plus.

Vanguard is not offering visa sponsorship for this position.