Revenue Specialist

DEFINITION

Perform office and field work involving the collection, inspection, investigation, and compliance with the Town Municipal Code, ordinances, and state and local regulations. Ensure efficient and effective enforcement of and compliance with Transient Occupancy Tax (TOT), Tourism Business Improvement District (TBID) assessment, and Business Tax Certificate requirements. Perform entry‑level accounting and clerical work involved in the maintenance of financial and statistical records in a municipal accounting system.

Receives direct supervision from the Revenue Accountant and receives indirect supervision from the Finance Director.

• Provide customer service face‑to‑face, over the phone, and via email in regards to answering general questions and assisting customers with filing Business Tax Certificates and/or remitting TOT/TBID.
• Facilitate the opening and closing of customer accounts; maintain various ledgers, registers, and journals according to established account classifications.
• Receive and respond to complaints regarding illegal transient rentals, illegal businesses, and non‑remittance of taxes and fees.
• Answer public inquiries via phone through the TOT Hotline, mail, and email, as well as at the front counter regarding TOT, TBID, and Business Tax Certificate requirements.
• Implement and maintain a public information program related to TOT and TBID requirements and the associated benefits to the community.
• Manage and improve the TOT, TBID, and Business Tax Certificication enforcement and revenue collection programs and processes.
• Investigate possible violations; field work/photograph evidence; use websites and technology to identify violations; compose letters; issue notices of violation, infraction, and/or misdemeanor citations for non‑compliance; perform follow‑up investigations to ensure compliance; develop and maintain accurate and complete case files in accounting systems.
• Track compliance and enforcement efforts in subsidiary registers and accounting system; ensure accurate revenue is recorded in general ledger accounts.
• Prepare tax assessments and assist with assessment hearings when required.
• Perform audits of compliance and schedule financial audits on a regular basis. Audits may include onsite work at certified places of business.
• Maintain pertinent information and forms on the Town’s Finance webpages.
• Provide defined reports to supervisors and others on a monthly basis, or as needed.
• Organize, attend, and support revenue‑related meetings, including but not limited to preparing meeting agendas, minutes, and supplemental information.
• Participate in the preparation of accounts payable transactions for reimbursement due to over payment of required taxes and fees.
• Prepare monthly invoices and related correspondence for the issuance of delinquent notices.
• Receive payments for various taxes, user fees, and other revenues received through the mail, over the counter, and through the online payment system. Post payments received to appropriate accounts.
• Prepare Business Tax Certificate and Certified Property Authorization Number TOT renewal notices; maintain and update records relating to certification of businesses.
• Manage front counter duties, including cashier and reception duties when assigned.
• Perform related duties and execute special projects as assigned.

• Terminology used in financial record keeping.
• Basic accounting and mathematical principles.
• Code compliance procedures.
• Zoning and Finance ordinances.

• Interact with the public in a professional manner, while providing accurate information and resolving customer inquiries.
• Multitask while delivering exceptional service to internal and external…