Guest Experience Ambassador – Mountain Town Concierge

Company Description

Limelight Hotelsby Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.

Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025);
Ketchum, Idaho;
Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).

For more information, visitwww.limelighthotels.comor follow @limelight hotel on X,Instagramor Facebook.

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the noti, ,,,  &  domains.

Position Summary
The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. As the Concierge, you will welcome and register guests, present statements, check credit and collect payment. The Concierge reports to the Front Office Manager.

The pay range for this position is $20.00 to $21.00 per hour; actual pay will be dependent on budget and experience.

Job Posting Deadline
Applications for this position will be accepted until February 22, 2026.

Essential Job Functions/Key Job Responsibilities

• Recommend and book activities for guest’s ability/skill level and interest

• Check guests in or out of hotel in accordance with procedures

• Record any guest complaints or problems and notify appropriate staff individuals

• Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet

• Coordinate with other departments daily needs or special requirements for all hotel guests

• Responsible for maintaining cash bank and for daily settling of cash bank

• Comply with all policies and procedures for the Concierge Department as well as Aspen One

• Assist in emergency and security procedures as directed by management

• Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand

• Other duties as assigned

Education & Experience Requirements

• High School Diploma or GED required, bachelor's degree preferred

• 1 year of concierge or customer service experience required

Knowledge, Skills & Abilities

• Intimate knowledge of local mountain, town activities and events in the area

• Knowledge of customer preferences and how to meet or exceed them

• Familiarity with hotel fire and safety procedures

• Familiar with hotel services, hours of operation

• Knowledge of daily functions, locations and times to assist guests with inquiries

• Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members

• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly

• Active listening and interpersonal skills to personalize the guest experience
• Ability to act professional in a fast-paced environment

• Strong attention to detail

• Ability to work effectively in team settings, contributing positively to group dynamics

• Ability to build and maintain relationships with local businesses

• Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

Work Environment & Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required

• Regularly work indoors with no adverse conditions

• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a regular part-time position eligible for the following benefits:
Enrollment dates differ across the various programs.

• Paid Time Off Programs

• Paid Leave Programs

• Employee Ski Pass

• Other company perks

The physical demands described here are…