Regional Service Excellence
Job in
Manado, Sulawesi Utara, Indonesia
Listed on 2026-02-15
Listing for:
Xlaxiata
Full Time
position Listed on 2026-02-15
Job specializations:
-
Management
Operations Manager, Program / Project Manager, Client Relationship Manager
Job Description & How to Apply Below
Description Job Purpose
Ensuring that customers receive the highest level of service and support in the East region. Responsible for driving service excellence, meeting customer satisfaction goals, and identifying opportunities for continuous improvement.
Main Responsibilities- Monitor and evaluate regional service performance against established benchmarks and customer satisfaction goals.
- Collaborate with regional teams to identify areas for service improvement and provide actionable recommendations.
- Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
- Analyze customer feedback, complaints, and service data to drive process improvements.
- Ensure that regional service teams comply with corporate standards and regulatory requirements.
- Conduct regular training and development programs to enhance the skills of regional service staff.
- Communicate performance metrics and insights to senior management and recommend actions for continuous improvement.
- Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×