Service Specialist - RCT

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Functional area:

Service

Onsite or Remote:
Onsite

Country/Region:

Location:

Manado, North Sulawesi, , 95257

Company name:
Epiroc

Date of posting:
Aug 28, 2026

To responsible for inspecting, diagnosing, maintaining, and repairing Remote Control Technologies (RCT) Product. Their primary goal is to ensure that equipment operates efficiently, safely, and reliably. Key responsibilities include conducting routine maintenance, troubleshooting mechanical and electrical issues, performing repairs, and using diagnostic tools to assess equipment performance. This role is crucial in minimizing downtime, reducing operational costs, and maintaining the lifespan of heavy machinery to support continuous operations.

Main Accountabilities :

• Maintenance and Repair
  o Perform both scheduled and unscheduled maintenance to ensure equipment / system is in optimal condition.
  o Troubleshoot, diagnose, and repair mechanical, electrical, and hydraulic issues on heavy machinery.
  o Conduct quality checks post-repair to ensure equipment is functioning correctly.
• Equipment Inspections
  o Conduct regular inspections on heavy equipment to detect wear, damage, or other issues.
  o Maintain accurate records of equipment conditions and report any significant findings.
  o Recommend necessary repairs or replacement of parts based on inspection outcomes either for direct action or backlog.
• Documentation and Reporting
  o Perform pre-start inspection prior conduct an activity, (e.g., light vehicle, tools, machine, facility, etc), completion of SHEQ documents during maintenance practice (Procedure, Safe Check, JHA, etc), manage documents archive as evidence and register in database.
  o Keep thorough records of maintenance work, repairs, and parts replacements.
  o Document all diagnostic findings and submit accurate reports to supervisors.
  o Update maintenance logs and track equipment usage for accurate service scheduling.
  o Complete the time sheet and leave (annual leave, field break, sick leave, etc.) in Absence Database system before process Payroll.
• Inventory and Parts Management
  o Monitor and manage inventory levels of spare parts and tools needed for maintenance and repair work.
  o Coordinate with the inventory team to order necessary parts and avoid downtime.
  o Ensure proper storage and handling of tools and parts to maintain their functionality.
• Technical Support and Training
  o Provide technical support and guidance to equipment operators regarding proper usage and basic troubleshooting.
  o Participate in training sessions to stay updated on new repair techniques and equipment technology.
  o Share best practices with team members to improve efficiency and equipment reliability.

Requirements:

Educational background:

• Diploma / SMK (Vocational High School) Majoring in Electrical (Low Voltage), electronics or mechanical background or have experience at relevant field service.

Experience:

• Strong understanding of Remote Control Technologies (RCT) products and their applications.
• Proven track record in installation, servicing and field repair duties.

Knowledge &

Skills:

• Automation & Control Systems:
  Understand how industrial automation systems work, including PLCs, HMI, SCADA, sensors, actuators, and control logic used on heavy equipment and plant systems.
• Electrical & Instrumentation Systems:
  Know how low‑voltage electrical systems, motor control circuits, drives, and industrial instrumentation function, and how to troubleshoot and repair them.
• Diagnostics and Troubleshooting:
  Know how to use electrical and automation diagnostic tools to find and fix faults, and how to read electrical schematics, control drawings, I/O lists, and automation manuals.
• Safety Standards:
  Understand electrical and automation safety rules and know how to work safely on automated systems in a mining environment, including isolation, testing, and verification.
• Preventive Maintenance:
  Know how to inspect, test, and maintain automation and electrical systems to ensure system reliability and prevent unplanned downtime.
• Repair & Configuration
  
  Skills:
  
  Able to repair electrical and automation components and perform approved configuration,…