Key Account Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross‑border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end‑to‑end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company.

Join us in connecting people and improving lives!

• Percentage of clients retained over a specific period, indicating the effectiveness of relationship management.
• Target:
  Maintain a customer retention rate of XXX% with a budgeted target for each customer.
• Client Relationship Management:
• Build and maintain strong relationships with key accounts, acting as the primary point of contact.
• Understand client business models and operational needs to provide tailored solutions.
• Develop opportunities to expand business with new clients and continuously improve in‑house customer services.
• Maintain close business relationship with existing clients, conduct customer visits and achieve a desired level of customer retention.

• Collaborate with internal teams (e.g., logistics, customer service) to ensure seamless service delivery.
• Oversee the entire process from job creation to billing, ensuring operational efficiency and effectiveness throughout.
• Monitor and analyze operational performance metrics, identifying areas for improvement.
• Track account performances and provide monthly reports to management.

• Develop and implement account strategies to drive growth and profitability.
• Prepare and present regular business reviews to clients, showcasing performance and future opportunities.
• Execute AFR Ops/CS plans and processes to provide ocean freight services for internal and external customers.
• Assess and interpret to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance.
• Participate to develop and execute plans for ocean freight products in areas such as perishables, pharmaceutical, aviation, etc.

• Address and resolve operational issues or concerns raised by clients promptly and effectively.
• Act as a liaison between the client and internal teams to facilitate solutions.
• Pricing:
• Emphasize cross‑selling opportunities, ensuring strong alignment with both origin and destination countries.
• Execute pricing strategy and respond to pricing inquiries in an efficient and competitive manner.
• First Point of Contact:
• Act as the primary contact for non‑AFR requirements, collaborating with internal stakeholders to develop tailored solutions and effectively communicate these to customers.
• Operational KPI Maintenance:
• Ensure the ongoing monitoring and maintenance of operational KPIs to drive performance.
• Track account performances and provide monthly reports to management.

• Develop and administer AFR Ops/CS plans and processes to deliver the flow of goods and information across the customer’s global supply chain.
• Identify opportunities to enhance ocean freight productivity, and ensure efficient resource allocation and utilization.

• Stay informed about industry trends, competitor activities, and market developments to provide strategic insights to clients.
• Identify opportunities for upselling and cross‑selling additional services.
• Study and resolve issues in day‑to‑day delivery and implement practices for AFR Ops/CS focusing on increasing effectiveness and efficiency.

• Maintain accurate records of client interactions, operational performance, and project progress.
• Prepare reports for management on account…