Claims Processing Team Leader

Key Responsibilities / What You Do

• Manages routine daily claims administration work.
• Coordinates work flow & meets deadlines.
• Provides support and guidance on escalated issues, complaints and challenging claims, and leads by example.
• Attends calls and e-mails from insurance companies, clients and providers.
• Responsible for the allocation of work throughout the team, compliance with service level agreements, the quality of service, team productivity and reducing complaints.
• Assists the professional development of team members and identifies specific training needs and mentoring.
• Supports the successful and efficient operation of the team and the oversight of all high‑profile claims.
• Increases efficiency, minimizes errors and administrative time.
• Owns the day‑to‑day escalated claims by the team, customers and partners.
• Acts as a technical reference point across the team.
• Uses Allianz Partners client database accurately and effectively to ensure reports reflect the department’s workload, facilitating effective target planning.
• Performs other ad‑hoc duties as required.

Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud‑based tools, using insights responsibly within our standards of data governance, security and ethical use.

• Bachelor’s degree in any medical field, finance, business administration, insurance or a related field preferred.
• 3‑5 years’ experience in a customer‑focused environment, ideally in clinical, paramedical roles, TPA or insurance roles.
• At least one year of proven experience as a team leader or similar role.
• Organized with the ability to prioritize and multi‑task.
• Strong leadership and analytical skills.
• High level of technical knowledge and professionalism at all times, leading by example.
• Experience working with senior managers and understanding the necessity to act in a pleasant and courteous manner, and to work effectively with others.
• Legally permitted to work in the country of operations.
• Hybrid working option available as per business requirements.

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions across international health and life, travel insurance, automotive and assistance. We provide innovative, future‑ready, high‑tech, high‑touch products and solutions that go beyond traditional insurance.

We are proud to be an equal‑opportunity employer, welcoming applications regardless of race, ethnicity, gender, sexual orientation, disability or other protected characteristics.

Allianz Partners continues to lead the industry with AI‑driven tools and ethical AI practices that safeguard data integrity and trust while enhancing customer experience.