Merchant Coordinator

Location:

Bahrain

Must:
Valid Bahrain Driving License.

We are looking for a proactive, customer-focused, and results-driven Merchant Coordinator to join our team.

The successful candidate will be responsible for onboarding, training, and supporting merchant partners, ensuring a smooth onboarding experience and successful adoption of our digital platform.

• Manage the complete merchant onboarding process from registration to activation.
• Support the installation and setup of digital solutions at merchant locations.
• Conduct on-site visits to verify operational readiness and connectivity requirements.
• Train merchant owners and staff on platform features, redemption processes, customer handling, and reporting.
• Collect and verify merchant agreements and required compliance documentation.
• Configure merchant accounts, including business profiles, products, services, promotions, pricing, and operating hours.
• Provide ongoing operational support and coordinate technical issues with the relevant teams.
• Maintain accurate onboarding records, visit reports, and CRM updates.
• Build and maintain strong, long-term relationships with merchant partners.
• Achieve onboarding KPIs and SLA targets.

• Bachelor’s Degree or Diploma in Business Administration, Marketing, IT, or a related field.
• Minimum 3 years of experience in merchant onboarding, merchant coordination, merchant success, or a similar role.
• Previous experience with digital marketplace, delivery, or app-based platform companies is mandatory.
• Strong communication, customer service, training, and presentation skills.
• Experience with CRM systems and Microsoft Office.
• Excellent problem-solving and time-management skills.
• Fluency in Arabic and English is preferred.
• Valid driving license is mandatory.