Senior Social Media & Account Manager

About Boxon

Founded in 2007, Boxon has transformed from a boutique creative agency into a strategic branding and digital consultancy, with offices in Bahrain and Saudi Arabia.

For over 19 years, we have been at the forefront of high-profile brand initiatives, partnering with governments and prominent companies to navigate critical growth phases, including rebranding and restructuring.

We proudly serve a diverse clientele across the Gulf, including government agencies and key industries including Energy, Financial Services, Technology, Real Estate and Healthcare.

Our team of over 40 talented strategists, creatives, copywriters, and digital experts offers a comprehensive suite of in-house services. We specialise in crafting and revitalising brand identities that resonate powerfully in the marketplace, strategic communications that delivers impactful messaging, and digital solutions, including UX/UI design, web and app development, and social media management, that drives employee and customer engagement.

At Boxon, we develop brand stories and experiences that create meaningful connections and drive success for our clients. Partner with us to elevate your brand and achieve lasting impact. Crafting Strategies, Empowering Brands – That's what we do at Boxon.

Job Overview

As a Senior Social Media and Account Manager, your primary focus will be leading social media strategy and execution for our clients, while building strong relationships with them, ensuring their satisfaction, and driving sales growth for the company. You'll play a key role in making sure that client needs are understood and addressed by all departments, helping us deliver exceptional service and solutions.

From time to time, you may also support other projects such as Website Development, Mobile App Development, Custom Application Development, SEO, and Branding, and you will play an important role in managing these projects to ensure they meet client expectations.

Responsibilities

• Serve as the lead point of contact for all customer account and social media management matters.
• Design and execute social media strategies for clients, including competitive research, platform selection, benchmarking, messaging, and audience targeting.
• Create comprehensive marketing and social media campaigns, including budget planning, content ideation, and implementation schedules.
• Plan, launch, and optimize paid and organic social media campaigns across platforms, tracking performance against KPIs and adjusting strategy as needed.
• Build and maintain strong, long-lasting client relationships.
• Develop and present proposals, follow up with clients, and contribute to new business initiatives and pitches.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Where needed, support related projects (such as website, app, or branding initiatives) by developing detailed project plans, including timelines, resources, budgets, and scope, and overseeing execution to ensure milestones are met on time and within budget.
• Measure and track project performance using relevant tools and techniques to ensure success.
• Drive revenue growth for the agency by targeting new local and international clients and identifying opportunities with existing clients.
• Monitor and manage project budgets, adjusting project constraints as necessary based on financial analysis to meet objectives.
• Collaborate with sales team to identify and grow opportunities.
• Assist with challenging client requests or issue escalations as needed.

Required Skills

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive…