Account Manager - Transfer Agency - AVP

Account Manager – Transfer Agency – AVP at Apex Group (Bahrain, Manama). Full‑time on‑site role within the Operations, Transfer Agency department. This position involves overseeing transfer agency responsibilities for a portfolio of funds, ensuring compliance with AML/KYC, FATCA, and other regulatory requirements, and coordinating with fund investors, managers and internal teams.

The Apex Group, established in Bermuda in 2003, is a global fund administration and middle office solutions provider with 13,000 employees across 112 offices worldwide.

• Serve as a knowledgeable and professional point of contact for fund investors, fund managers, and internal teams regarding fund documentation, investor registries, and AML/KYC processing.
• Apply AML/KYC laws and guidelines set by MENA regulators, CIMA, and Apex AML Policies; adhere to established policies, procedures, and controls.
• Utilise knowledge of Bermuda and BVI AML/KYC laws (advantageous).
• Manage all transfer agency functions including AML/KYC, investor onboarding, share‑registry dealings, Metrosoft screening, payments, FATCA/CRS filings, etc.
• Coordinate with operations and CRM teams to ensure timely completion of tasks.
• Understand fund structures (share classes vs. series) and NAV per share; publish correct prices to pricing vendors (Bloomberg, Refinitiv, Morning Star, etc.).
• Apply basic accounting knowledge for subscriptions, redemptions, and distributions; ensure investor communications are released in line with procedures and deadlines.
• Build relationships with FA teams, establish workflows, and update FA teams on all TA activity to be included in NAV.
• Take responsibility for fund audits related to TA‑related PBC requirements.
• Maintain proficiency in English and possess strong written and verbal communication skills;
  Arabic (written and spoken) is an added advantage.
• Display strong email etiquette when communicating with investors and clients.
• Read, understand, and comment on TA‑related aspects in a Fund PPM; coordinate with the Corporate Secretary on waivers, board resolutions, etc.
• Keep knowledge of assigned funds, timelines, deal documentation, and related processes up‑to‑date.
• Organise workflows, responsibilities, and priorities to manage deadlines with exceptional attention to detail and follow‑through.
• Participate in special projects such as automation efforts, enhanced controls, system testing, and client research.

• 5–7 years of overall experience, including a minimum of 3 years in a transfer agency role.
• Minimum of 2 years in a team‑leader or managerial role (for the AVP position).

• High level of visibility within a large organisation on an upward trajectory.
• Opportunity to define and shape the function of the Apex Business in Bahrain.
• Dynamic, fast‑paced team that impacts revenue and sales pipeline.
• Exposure to a diverse, agile, and global product line.
• Chance to innovate, improve processes, and make a difference.

We are an equal‑opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio‑economic circumstances, responsibilities for dependants, or physical or mental disability. Hiring decisions are made based on skills, qualifications, and experience. Our success is measured by how we positively impact people, society, and the planet.