Account Manager Transfer Agency

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business can reach globally, service locally and provide cross‑jurisdictional services. With our clients at the heart of everything we do, our team has delivered unprecedented growth and transformation across 13,000 employees in 112 offices worldwide. Your career with us should reflect your energy and passion.

• Work individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing.
• Possess a good understanding of AML/KYC laws and guidelines set out by MENA regulators, CIMA and Apex AML policies and adhere to these established policies, procedures and controls.
• Knowledge of Bermuda and BVI AML/KYC laws is an added advantage.
• Have knowledge of all Transfer Agency functions including AML/KYC and investor onboarding, Share Registry Dealings, Metrosoft screening, Payments, FATCA/CRS filings, and more.
• Coordinate with the appropriate operations and CRM teams to ensure tasks are completed.
• Have a basic understanding of fund structures—share classes vs. series—and understand the NAV per share to publish correct prices to vendors such as Bloomberg, Refinitiv, Morning Star.
• Understand accounting related to subscriptions, redemptions, and distributions, and ensure investor communications are released in line with procedures and deadlines.
• Establish relationships with FA teams and define workflows so that the FA team is updated at all times regarding any TA activity to be included in the NAV.
• Be responsible for fund audits related to any TA‑related PBC requirements.
• Have a good command of the English language and possess good written and communication skills; knowledge of Arabic (written and spoken) is an added advantage.
• Maintain good email etiquette when communicating with investors and clients.
• Confidently communicate with investors and handle any situations that arise in line with Apex’s policies.
• Be able to read and understand TA‑related aspects in a Funds PPM and provide comments, coordinating with the Corporate Secretary for waivers or board resolutions related to any TA activity.
• Maintain knowledge of assigned funds, fund timelines, deal documentation, and related processes.
• Understand workflows and organize responsibilities and priorities to meet deadlines with exceptional attention to detail and follow‑through.
• Participate in special projects as assigned, including automation efforts, enhanced controls, system testing, and client research.

Overall, 5–7 years of experience with a minimum of 3 years in a Transfer Agency role.

• A high level of visibility within a large organisation on an upwards trajectory.
• Be part of a dynamic and fast‑paced team that makes a genuine impact on revenue and sales pipeline.
• Opportunity to work with a diverse, agile and global product line.
• The opportunity to innovate, improve processes and really make a difference.

We are an equal opportunity employer and ensure that no applicant is subject to less‑favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio‑economic status, responsibilities for dependants, or physical or mental disability. Any hiring decision is made based on skills, qualifications and experiences.

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Disclaimer:
Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and, where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.