Account Manager Transfer Agency

Our business is unique in its ability to reach globally, service locally and provide cross‑jurisdictional services. With our clients at the heart of everything we do, our hard‑working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over 13,000 employees across 112 offices worldwide.

Role Type:
Fixed term basis (1 year).

• Working individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing.
• Possess good understanding and knowledge of AML/KYC laws and guidelines set out by appropriate MENA regulators, CIMA and Apex AML policies and adhere to these established policies, procedures and controls (if internal hire).
• Knowledge of Bermuda and BVI AML/KYC laws will be an added advantage.
• Should have knowledge of all the transfer agency functions including AML/KYC and investor onboarding, share registry dealings, Metrosoft screening, payments, FATCA/CRS filings etc.
• Should coordinate with the appropriate operations and CRM teams involved to ensure tasks are completed.
• Possess a basic understanding of fund structures – share classes versus series – and understand the NAV per share so as to publish the correct prices to various pricing vendors such as Bloomberg, Refinitiv, Morning Star etc.
• Basic understanding of accounting related to subscriptions, redemptions, distributions and ensuring investor communications are released in line with procedures and deadlines are met.
• Establish a good relationship with FA teams and establish the workflow and procedures to ensure the FA team is updated at all times in relation to any TA activity to be included in the NAV.
• Responsible for fund audits in relation to any TA related PBC requirements.
• Have a good command of the English language and possess good written and communication skills; understanding of Arabic (written and spoken) will be an added advantage.
• Possess good email etiquette as the candidate will be communicating with investors and clients.
• Confident in communicating with investors and handling any situations that arise in line with Apex’s policies.
• Should be able to read and understand and provide comments on the TA related aspects in a funds PPM including coordinating with the Corporate Secretary for any waivers or board resolutions required in relation to any TA activity.
• Maintain knowledge of assigned funds, fund timelines, deal documentation and related processes.
• Understand workflows and organize responsibilities and priorities to meet and manage deadlines with exceptional attention to detail and follow through.
• Participate in special projects as assigned, including automation efforts, enhanced controls, system testing and client research.

Overall, 5–7 years of experience with a minimum of 3 years’ experience in a transfer agency role.

A high level of visibility within a large organisation on an upwards trajectory; part of a dynamic and fast‑paced team that makes a genuine impact on revenue and sales pipeline; opportunity to work with a diverse, agile and global product line; opportunity to innovate, improve processes and really make a difference.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio‑economic background, responsibilities for dependants, physical or mental disability. Any hiring decision is made based on skills, qualifications and experiences.