Account Manager - Transfer Agency

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross‑jurisdictional services. With our clients at the heart of everything we do, our hard‑working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry‑changing realities.

For our business, for clients, and for you.

• Working individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing.
• Possess good understanding and knowledge of AML/KYC laws and guidelines set out by appropriate MENA regulators, CIMA and Apex AML policies (if it’s an internal hire) and adhere to these established policies, procedure and controls.
• Knowledge of Bermuda and BVI AML/KYC laws will be an added advantage.
• Have knowledge of all Transfer Agency functions including AML/KYC and investor onboarding, Share Registry dealings, Metrosoft screening, payments, FATCA/CRS filings etc.
• Coordinate with the appropriate operations and CRM teams involved to ensure tasks are completed.
• Possess a basic understanding of fund structures – share classes vs. series and understand the NAV per share so as to publish correct prices to various pricing vendors such as Bloomberg, Refinitiv, Morningstar etc.
• Basic understanding of accounting related to subscriptions, redemptions, distributions and ensure investor communications are released in line with procedures and deadlines are met.
• Establish a good relationship with FA teams and establish workflow/procedures to ensure the FA team is updated at all times in relation to any TA activity to be included in the NAV.
• Responsible for fund audits in relation to any TA related PBC requirements.
• Have a good command on the English language and possess good written and communication skills. Understanding of Arabic (written and speaking) is an added advantage.
• Possess good email etiquette as the candidate will be communicating with investors and clients.
• Confident in communicating with investors and handle any situations that arise in line with Apex’s policies.
• Read, understand and provide comments on the TA related aspects in a fund’s PPM including coordinating with the Corporate Secretary for any waivers, board resolutions required in relation to any TA activity.
• Maintain knowledge of assigned funds, fund timelines, deal documentation and related processes.
• Understand workflows and organize responsibilities and priorities to meet and manage deadlines with exceptional attention to detail and follow through.
• Participate in special projects as assigned, including automation efforts, enhanced controls, system testing and client research.

Overall, 5‑7 years of experience with a minimum of 3 years’ experience in a Transfer Agency role.

• A high level of visibility within a large organisation on an upward trajectory.
• Be part of a dynamic and fast‑paced team that makes a genuine impact on revenue and sales pipeline.
• Opportunity to work with a diverse, agile and global product line.
• The opportunity to innovate, improve processes and really make a difference.

We are an equal‑opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio‑economic, responsibilities for dependants, physical or mental disability. Any hiring decision is made based on skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

Disclaimer:
Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.