Head Receptionist

Our client is a prestigious hospitality establishment renowned for its exceptional hospitality and commitment to guest satisfaction. Ourclient is seeking a dynamic and experienced Head Receptionist to join our team and play a pivotal role in ensuring the smooth operation of our Front Office.

Key Responsibilities:

• Team Leadership: Lead, manage, and motivate a team of Receptionists to deliver exceptional service.
• Guest Experience: Oversee all aspects of the guest experience, from check-in to check-out, ensuring seamless and memorable interactions.
• Operations Management: Manage daily operations, including scheduling, staffing, and inventory control.
• Sales Support: Collaborate with the Sales team to generate group bookings and increase revenue.
• Training and Development: Provide ongoing training and development opportunities for the Reception team.
• Problem Resolution: Handle guest complaints and inquiries promptly and professionally.

Qualifications:

• Proven experience in a supervisory or management role within the hospitality industry.
• Strong interpersonal and communication skills, both verbal and written.
• Excellent organizational and time management skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficiency in relevant software (e.g., reservation systems, POS).
• A passion for providing exceptional customer service and a commitment to delivering memorable experiences.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

If you are interested in the opportunity please send us your updated resume to