Spa & Recreation Manager

Spa & Recreation Manager Responsibilities

• Drive smooth running of the department, where all aspects of the guest experience are delivered to the highest levels
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives where leisure initiatives & hotel targets are achieved
• Manages the leisure team fostering a culture of growth, development and performance within the department
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Creative approach to drive variety of activities that positively impact of the overall performance of all facilities
• Delivers effective programmes that advance service standards, profitability and cost control
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

• Female Candidate only
• Proven experience in similar role in luxury spa and health club for a minimum of 2 years
• Excellent managerial skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills