Spa Manager

Additional Information

• Job Number:
• Job Category:
  Spa
• Location:
  
  Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain, VIEW ON MAP
• Schedule:
  
  Full Time
• Located Remotely: N
• Position Type:
  Management

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage, and locker room areas. The position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

• High school diploma or GED; 2 years experience in spa, guest services, or related professional area.

• Assumes responsibilities of the Spa Director in his/her absence.
• Ensures all employees have proper supplies, equipment, and uniforms.
• Comprehends budgets, operating statements, and payroll progress reports as needed to assist financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands impact of department’s operations on overall property financial goals and objectives, and manages to achieve or exceed budgeted goals.

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Strives to improve service performance.

• Solicits employee feedback, utilizing an 'open door' policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of department manager and Human Resources as necessary.
• Observes service behaviors of employees and provides feedback to individuals.
• Participates in employee progressive discipline procedures.
• Participates in an ongoing employee recognition program.
• Reviews comment cards and guest satisfaction results with employees.
• Supports a Spa orientation program for employees to receive appropriate new hire training to successfully perform their job.
• Supervises ongoing training initiatives and conducts training when appropriate.
• Establishes and maintains open, collaborative relationships with employees and ensures employees reciprocate within the team.
• Celebrates successes and publicly recognizes contributions of team members.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation completed according to Standard and Local Operating Procedures (SOPs and LSOPs), and supports the Peer Review Process.
• Assists the Spa Director in managing day-to-day operations of the spa as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property.

You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.