Papaya Lounge Assistant Manager

Additional Information

Job Number

Job Category Food and Beverage & Culinary

Location Building 173, Road 2803, Manama, Bahrain, Bahrain, VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

The Asst. Restaurants Manager is responsible for the management support of the indicated hotel outlets. He/she is responsible in maintaining or exceeding service levels and philosophy set by The Ritz-Carlton Gold standards. He/she has to work closely with the culinary team to execute flawless dining experiences for our guests. He/she will ensure that all dining experiences are quick and efficient and meet set and expected time requirements that have been set to ensure satisfaction.

He/she will ensure that restaurant quality scores for GSS are above company average and achieve a status of top five in the company. S/he will be responsible for financial and quality requirements for all food and beverage outlets. He/she has to meet and exceed all forecasted and budgeted obligations within acceptable guidelines. He/she will communicate all departmental requirements to the appropriate leader.

He/she will be responsible for maintaining close and cohesive working relationship with the staff of The Ritz-Carlton Bahrain.

• Maintains complete knowledge of:
  Daily schedule of group functions, times, locations, amount of people and specific requirements
• Maintains complete knowledge of:
  Locations of all hotel function space, names of rooms, local suppliers, immediate area directions to all off property sites, detailed information on activities and restaurant knowledge
• Maintains complete knowledge of:
  Labor Management System or Financial Labor Control
• Maintains complete knowledge of:
  All department / hotel policies, procedures, and standards
• Maintains complete knowledge of:
  Safety guidelines
• Plans and organizes for both daily and long range goals and objectives
• Retrieves and organizes group agendas according to departmental standards. Makes note of changes as received from conference services, posts in file and communicates to staff.
• Works closely with Culinary Team to ensure effective communication
• Reviews all group resumes and group meeting requirements, organizes into chronological order and anticipates opportunities.
• Reviews all changes with F&B Managers/Assistants to ensure that staffing levels are adjusted according to outlet needs and or hotel occupancy level.
• Up and service of each meal period.
• Meets with meeting planners / clients on site inspections or in Pre-Con meetings to ensure proper understanding of program needs.
• Assists staff with their job function where needed to ensure optimum cleanliness and service standards for guests.
• Ensures compliance to local liquor control laws
• Ensures compliance to local and city health department requirements
• Observes guests reactions and confers frequently with staff to ensure guest satisfaction.
• Monitors and handles guest complaints by following the instant pacification procedure ensuring guest satisfaction to avoid GXP’s
• Documents pertinent information in the departmental log book.
• Completes all paperwork and closing & or opening duties in accordance with departmental standards.
• Maintains daily checklists in accordance with departmental standards.
• Develops staff through progressive training and continuous review
• Assists In outlets when business dictates and during meal pick periods

• Attends and participates in all scheduled departmental meetings
• Assists Managers and Assistant Managers with Coaching and Counseling as well as employee reviews
• Monitors Daily Payroll edits and record keeping
• Dir. Of Food & Beverage, Assistant Director of Food & Beverage & his assistants, Executive Chef as needed.

• Must have at least 2 years experience as assist. Manager.
• Must have experience with an up scale restaurant.
• 8 Years in hotel / food and beverage operations at the luxury level

• Hotel Management School graduate or Voyager Program

• Ability to express creativity in the dining environment
• Highly adaptable to changes
• Knowledge of coordinating group reservations and…