Night Shift Supervisor - Arabic Speaker in Front Office Department

Night Shift Supervisor - Arabic Speaker in Front Office Department at Swiss-Belresidences Juffair in Juffair, B13, BH.

This Full time on site position offers great opportunities for career growth.

• Conduct a thorough night audit, including balancing daily transactions, verifying room rates and taxes, and reconciling accounts receivable.
• Prepare and analyse daily reports, such as room revenue, occupancy rates, and other key performance indicators.
• Identify and resolve any discrepancies or errors in the system.
• Identify and resolve any discrepancies or errors in the system.
• Ensure timely and accurate posting of all transactions.
• Assist guests with check-in, check-out, and other inquiries during the late-night shift.
• Handle guest complaints and resolve issues promptly and professionally.
• Provide exceptional customer service to ensure guest satisfaction.
• Supervise and coordinate the work of the night audit team, ensuring efficient operations.
• Train and develop team members on night audit procedures and guest service standards.
• Maintain a secure and safe environment for guests and staff during the night shift.
• Handle VIP guests as required.
• Handle group bookings as required.
• Assist guests with SBEC membership details, queries and enrolment as required.
• Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner.
• Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
• Ensure all department level billing, cashiering and cash float procedures are strictly adhered to.
• Be available to address issues with regard to charge disputes and discrepancies when required.
• PABX supervision duties:
  • o Review hotel arrivals, departures and in-house reports to ensure all Telephone Operators are aware of VIP guests, group bookings, privacy messages, aliases and other reservations requiring special attention.
  • o Update the emergency contact list each shift to ensure all Manager on Duty extensions are accurate and in working order.
  • o Ensure all phone calls are picked up within 3 rings.
  • o Ensure all phone calls are efficiently and properly transferred to their appropriate destinations according to established standards and procedures.
  • o Ensure all guest requests are properly logged and communicated according to established standards and procedures.
  • o Ensure all wake-up call requests are logged and carried out according to established standards and procedures.
  • o Ensure all systems are in place for handling emergency situations. T o Troubleshoot telephone problems where appropriate.
• Ensure all Business Centre activity is accurately managed.
• Conduct routine inventory taking to ensure stock levels for operating equipment and other items are up to par for your department.
• Be actively involved in the training and induction for new Employees in your department.
• Deliver training programmes as required and coordinate training tasks with the HR department and trainers.
• Coach Line Employees in service standards to ensure operating procedures are adhered to.
• Communicate potential issues with regard to Employee misconduct and potential disciplinary action to your Manager.
• In the absence of your Manager, coordinate department briefings and provide ongoing communication to Line Employees regarding new policies, programmes and procedures.
• Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.

Work Location:

In person