Job description
Company Description
Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
Job Description
Housekeeping Supervisor
As a Housekeeping Supervisor you will be at the forefront of ensuring a clean, inviting, and well-maintained environment for our guests. Your role is crucial in creating a positive and memorable experience through meticulous attention to detail, effective team leadership, and a commitment to excellence.
What is in it for you:
- Engage in conservationefforts and help preserve wildlife.
- Enjoy sustainable adventureswith exclusive rewards.
- Celebrate locality and heritage in a vibrant community.
- Advance your career with global development opportunities.
- Drive change through impactful social initiatives.
- Collaborate with a passionate, innovative team.
Key Responsibilities:
- Team Leadership: Supervise and lead the housekeeping team, ensuring effective coordination, motivation, and adherence to established standards.
- Operational Excellence: Oversee day-to-day housekeeping operations, including room cleaning, laundry, and public areas, maintaining exceptional cleanliness and hygiene.
- Quality Assurance: Implement and monitor quality control measures to guarantee cleanliness standards meet or exceed guest expectations.
- Training and Development: Conduct regular training sessions for housekeeping staff, emphasizing best practices, safety protocols, and exceptional customer service.
- Inventory Management: Manage housekeeping supplies, equipment, and inventory efficiently to meet operational needs and budget constraints.
- Guest Interaction: Address guest concerns related to housekeeping promptly and professionally, ensuring a positive guest experience.
- Communication: Collaborate with the Housekeeping Manager and other departments, fostering open communication for a seamless guest experience.
Qualifications
- Relevant
Experience:
Proven experience in a housekeeping supervisory role within the hospitality industry, with a strong understanding of housekeeping operations and service standards. - Leadership & Team Management: Strong leadership and interpersonal skills, with the ability to motivate, coach, and effectively manage a diverse housekeeping team.
- Attention to Detail: Exceptional attention to detail and a strong commitment to maintaining the highest standards of cleanliness, hygiene, presentation, and guest satisfaction.
- Communication
Skills:
Excellent verbal and written communication skills in English and Arabic
, with the ability to communicate effectively with guests, team members, and other departments. - Problem-Solving & Decision-Making: Strong problem-solving skills with the ability to identify operational challenges, take appropriate action, and resolve issues promptly and efficiently.
- Organizational
Skills:
Excellent planning and organizational abilities, with the capacity to prioritize tasks, manage daily housekeeping operations, and ensure efficient workflow. - Quality & Service Focus: Commitment to delivering consistently high standards of housekeeping…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).