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Guest Experience Agent; Russian Speaker
Job Description & How to Apply Below
- Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.
- Greet guests on arrival at the hotel and conduct check-in and registration procedures.
- Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.
- Implement and maintain guest guest recognition program.
- Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.
- Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
- Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.
- Upsell all hotel rooms, spa, gallery and F&B outlets.
- Entertain guests when appropriate.
- Assist the cashiers with guest billing procedures.
- Ensure that guest check out arrangements are in order, and to bid guests farewell.
- Carry out administrative requirements as directed.
- Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
- Performs additional duties as directed by supervisors.
- Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
- Is fully conversant with al health and safety, fire and emergency procedures.
- Maintains a high standard of personal hygiene, dress, uniform, and body language.
- Is polite and professional in any situation where the image or reputation of the hotel is represented.
- Attends meetings and training as required by supervisors.
- Ensures that all activities are carried out honestly, ethically and within the parameters of local law.
- Interacts with guests actively soliciting feedback.
- Fluent in English (written and spoken); proficient in Russian
- Previous experience in Guest Relations, Front Office, or luxury hospitality preferred
- Excellent communication and interpersonal skills with a naturally engaging personality
- Strong problem-solving abilities and emotional intelligence
- Ability to remain calm, professional, and detail-oriented under pressure
- Proficiency in Opera PMS or similar hotel management systems is an advantage
- Passion for creating exceptional guest experiences and meaningful connections
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
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