To ensure all guests using the pool are aware of and follow the rules and regulations.
To assist any swimmer experiencing difficulties.
To maintain the pool area in a clean and tidy fashion at all times.
All work will be in line with the hotel’s business plan and in accordance with Wyndham corporate policies and procedures, as well as local requirements and regulations.
KEY RESPONSIBILITIES OperationalTo ensure that all safety equipment in the pool area is in place and in good condition.
To be aware of all rules and regulations of pool usage and ensure that all members and guests follow
To patrol the pool area and be constantly alert to unsafe practices, or swimmers facing difficulties, assisting any such guest immediately.
To clean the swimming pool daily using the pool vacuum prior to opening pool, and pool skimmer throughout the day
To monitor clarity and cleanliness of pool water, advising Spa Supervisor if water is murky or cloudy
To carry out weekly check of pool tiles and grouting to ensure no buildup of algae – cleaning grouting at the frequency and method as per pool standards
To patrol the pool area removing loose garbage, leaves etc throughout his shift
To assist pool bar staff by removing glasses, plates etc whenever required – returning to pool bar area.
To ensure sun beds, tables and umbrellas are set up in the correct fashion prior to pool opening times
To assist cleaners in cleaning furniture and mattress covers whenever required
To be aware of all club services and charges so as to assist any guests and answer questions
To be aware of the gym operation and facilities
To be aware of the reception desk duties in order to cover reception duties when requested.
To offer professional and friendly service to guests and members at all times
To be flexible and proactive with colleagues
To be aware of pool fire procedure and ensure it is followed
To carry out any request as advised by supervisor.
LAWS, REGULATIONS & POLICIESEnsure compliance with business operations laws
Ensure compliance with hospitality operations laws
Ensure compliance to all applicable laws, and corporate standards and guidelines
ASSOCIATE RELATIONSFosters and develops effective associate relations throughout the hotel
HEALTH & SAFETYEnsures that all potential and real hazards are reduced immediately
Fully understands the hotel’s fire, emergency and bomb procedures
Ensures that emergency procedures are practiced to provide for the security and safety of guests and associates
Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening
Ensures that the highest standards of personal hygiene, dress, uniforms and appearance
MISCELLANEOUSAttends meetings and trainings required by the Department Head or Hotel Management.
Attends meetings and training as required.
Continuously seeks to endeavor and improve the hotel’s efficient operation and knowledge of own job function.
Ensures all requests and correspondence (e.g. from Department Head) are dealt with in a timely and accurate manner.
Attends any property meetings that are relevant to the position.
Is knowledgeable about corporate loyalty / Incentive Programmes.
Assists colleagues to perform similar or related jobs when necessary.
Ensures guest satisfaction by attending to their requests and inquiries courteously and efficiently.
Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel’s stakeholders.
Maintains own working area, materials and company property clean, tidy and in good shape.
Embraces the core values of Wyndham Hotels and is seen as a brand ambassador of WHG
Is well updated on, and possesses solid knowledge of the following:
Hotel fire,…
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