Manager Operations Arabic Speaker

Job Overview

The Manager - Operations will be responsible for managing the respective unit, ensuring optimal efficiency and productivity through the implementation of effective operational strategies and process improvements. The role involves supervising day‑to‑day activities, managing resources, and driving performance to meet organizational goals and service standards.

• Business Unit and Financial Management
  • Oversee the entire business unit, ensuring overall operational success.
  • Ensure the unit’s profitability and meet EBIT targets set by the Zone/Region.
  • Manage the unit’s expense budgets and allocated resources effectively.
  • Enhance and maintain ongoing Value‑Added Services to meet monthly and annual targets.
  • Update and track productivity and Value‑Added Services Conversion Grid on a weekly/monthly basis for performance reviews.
  • Forecast manpower requirements, particularly for peak season hiring needs.
• Process and Team Management
  • Adhere to all existing processes and meet the defined Service Level Agreements.
  • Mentor teams to ensure adherence to SOPs and processes in line with organizational and ISO standards.
  • Align teams with objectives listed in the Team Objective Tracker and ensure their contribution toward achieving these goals.
  • Implement process improvements to enhance quality and efficiency within the unit.
  • Lead the implementation of new processes in the centre.
  • Oversee regular product and process training for staff, including coaching and development.
  • Ensure staff attendance at HR‑scheduled training and conduct internal Process Certifications, OCLs to monitor effectiveness.
• Relationship Building and Innovation
  • Build and maintain strong business relationships with Government, Embassies, and Consulate officials.
  • Encourage the team to share innovative ideas and best practices.
  • Collaborate with the Value‑Added Services team to develop new revenue channels.
  • Manage both physical and data security at the Application Centre, ensuring adherence to the Corporate Security Policy and pre‑empting potential breaches.
  • Coordinate with support functions – Administration, Human Resources, Finance, etc. as needed.

• Graduate/Postgraduate or global equivalent degree.
• 7–10+ years of experience, preferably in Travel and Tourism or Service (Hospitality/Hotel/Airline) industry, with experience in handling teams and managing processes.
• Must communicate fluently in English and Arabic.