Key Account Manager - SME

About the Role

To generate, grow and maintain revenue from a portfolio of accounts in accordance with agreed targets and to maximize Zain’s profitability.

Generate new revenues for Zain and gain penetration into new clients business.

Grow existing revenues for Zain and gain penetration into existing clients business.

Achieve individual and team monthly sales targets.

Develop and maintain relationship with key client contacts that fosters an environment to drive client performance and minimize attrition risk.

Plan and design profitable solutions to potential/existing clients by understanding their requirements in terms of business needs, priorities, etc.

Provide proper feasibility study/analysis, documentation, etc. of all proposals.

Participate in achieving department’s scorecard goals including client satisfaction, revenue and performance metrics.

Prepare required department reports and documentation including Monthly Account Management Reports, Relationship Plans, Client Day Account Review Plans, Executive Briefing Documents, Visit Summaries, etc.

Manage client-facing account services projects while maintaining a high level of client satisfaction including independently developing, managing and owning overall project plan and timelines for key deliverables.

Research and understand the client's business needs and challenges.

Maintain high-level of customer loyalty and builds trust and integrity.

Manage funnels, forecast, and seize sales opportunities.

Identify upsell, cross-sell, renewal opportunities and customer representative regularly.

Maintain accurate managed customer records, keeping track of any contract updates and renewals

Collaborate with Presales/ Technical Team to identify and grow opportunities.

Maintain assigned internal & external KPI’s.

Perform all other related duties as assigned.

Minimum 3+ of experience in enterprise sales and key accounts management.

Telecom experience is a plus.

Bachelor’s degree in Sales, Marketing or any relevant field of study.

Understanding of product line's technical offering and synergies between other product lines

Demonstrate ability in problem solving, crafting a win-win solution (collect data, establish facts, and draw valid conclusions in a timely basis) and negotiation with special emphasis on closing the sale

Proven success in developing new business and generating sales leads by managing a territory and selling activities

Deep knowledge of markets where customers operate

Strong professional relationships with customers at all levels

Effective in pipeline and opportunity management process

Strong leadership and coaching skills

Expert in bidding, with a proven bidding track record

Proven record of successful negotiations

We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.