Unit Head

Responsible for driving business growth through acquiring new clients, renewals and maintaining strong relationship with existing clients.

• Responsibilities will be expected to be developed and finalized over time and will include, but will not be restricted to:
• Lead, manage, support and motivate the existing sales team to achieve targets, whether general or life insurance, and provide excellent customer service.
• Source and hire sales executives as and when needed.
• Provide or arrange technical training to sales team to enhance insurance product knowledge to improve response to customers.
• Assess and utilize technology to increase efficiency and enhance the customers experience.
• Develop promotional schemes, advertisement and publicity to increase revenue and enhance the company's brand image.
• Develop marketing strategy and planning including budgets and forecasts. Involve all team members in these as owners.
• Conduct market research, identify and exploit opportunities for new business from new clients or new products, cross – and up – selling, and get all team members involved.
• Management/administration tasks relating to sales and the sales team including co‑ordination with office staff and other managers.
• Be fully aware of existing regulations as well as impending revisions. Ensure that all activities comply with CBB regulations and other laws of the Kingdom of Bahrain.
• Develop and maintain strong relationships with suppliers (insurance companies) as well as corporate and retail clients.
• Set up, manage and monitor customer feedback on preferences and our performance.
• Resolve customer complaints regarding sales and service. Liaise and negotiate with insurance companies for satisfactory resolution of contentious claims. Support team in these matters.
• Source and focus on major clients personally as well as support and encourage team in doing the same.
• Detailed reports on results, achievements, activities of the sales and marketing team, both periodic scheduled as well as unscheduled.

• A Bachelor's Degree in any branch followed by a minimum of Ten years of relevant industry experience at the same level; intimate knowledge of the Bahraini and/or GCC market strongly preferred.
• Professional qualifications in Sales or Marketing or Insurance qualification is plus.