Audio-Visual Technician

The Audio-Visual Technician is responsible for the installation operation maintenance and troubleshooting of AV systems throughout Hawar Resort by Mantis The role provides reliable technical support for meetings conferences weddings banquets entertainment events and guest experiences while coordinating closely with Events Banquets Entertainment IT and Engineering teams The position also supports VIP events responds to technical requests maintains equipment and records and ensures all AV systems are operated safely efficiently and to resort standards

Perform regular maintenance inspections testing and installation of AV equipment to ensure reliable operation and minimize equipment failures

Set up test operate and dismantle AV equipment for meetings weddings conferences banquets entertainment and special events to ensure smooth event execution

Respond promptly to AV faults and technical issues identify problems and carry out necessary repairs or corrective actions to minimize disruption to guests and events

Provide professional technical support for VIP guests meetings conferences weddings and special events while ensuring a high level of guest service

Maintain accurate records of equipment maintenance repairs and technical issues and report major faults or service requirements to the Engineering Supervisor

Properly store maintain and monitor AV equipment accessories and spare parts while ensuring accurate inventory and timely replacement of required items

Coordinate with Events Banquets Entertainment IT Engineering and external suppliers to ensure all AV requirements are completed accurately and on time

Conduct planned preventive maintenance and regular equipment checks to identify potential problems early and maintain reliable AV operations

Follow all resort safety fire electrical and operational procedures to ensure safe AV operations and a clean organized working environment

Attend departmental briefings and technical training to maintain current knowledge of AV equipment technology safety procedures and industry practices

Provide technical assistance during major events emergencies and special functions and remain available for shifts weekends public holidays and events as required

Maintain professional conduct appearance and service standards while supporting the Engineering team and carrying out other duties assigned by management

• Minimum 2 years of relevant AV experience, preferably in a luxury hotel, resort, hospitality, or high-end events environment.
• Diploma, certificate, or relevant technical qualification in Audio Visual Technology, Electronics, Electrical Engineering, IT, or a related field is preferred.
• Good knowledge of professional audio, video, lighting, projection, LED displays, presentation systems, and related AV equipment.
• Proven experience in setting up and operating AV systems for conferences, weddings, banquets, meetings, entertainment, and special events.
• Good understanding of AV troubleshooting, preventive maintenance, basic repairs, equipment handling, and fault diagnosis.
• Knowledge of electrical safety, AV installations, cabling, connections, and safe equipment handling procedures.
• Familiarity with video conferencing systems, LED screens, projectors, sound systems, mixers, amplifiers, microphones, digital displays, and AV control systems.
• Strong attention to detail with good analytical, troubleshooting, and problem-solving abilities.
• Able to respond quickly and effectively to technical issues during live events and guest activities.
• Good communication and interpersonal skills with the ability to work effectively with guests, colleagues, management, and external suppliers.
• Good command of written and spoken English.
• Willing to work shifts, evenings, weekends, public holidays, and special events based on operational requirements.
• Good organizational skills with the ability to maintain equipment inventories, maintenance records, and technical documentation.
• Ability to work independently while collaborating effectively with Engineering, Operations, Events, IT, and other departments.
• Knowledge of AV control systems, automation software, and digital…