Training Coordinator Job in Manasquan, NJ

Training Coordinator

We are looking for a Training Coordinator to support seasonal onboarding and learning delivery for benefit counselors. This seasonal Contract position is a strong fit for someone who enjoys leading training sessions, reinforcing employee readiness, and helping teams build confidence in a fast-paced service environment. The role will focus on delivering engaging instruction, tracking learner progress, and partnering with operational leaders to strengthen performance throughout the enrollment period.

Responsibilities:

• Lead instructor-led onboarding sessions for newly hired benefit counselors in both virtual and in-person settings.
• Teach core topics such as health and benefits offerings, enrollment workflows, customer interaction standards, and job-specific procedures.
• Support learning initiatives for call center and field enrollment staff by administering knowledge checks, assessments, and certification activities.
• Track participation, completion status, and learner performance using the learning management system and related reporting tools.
• Review quality results, assessment outcomes, and performance data to identify where additional coaching is needed.
• Provide one-on-one and small-group coaching to reinforce training content and improve employee effectiveness.
• Create, revise, and maintain training guides, reference documents, and job aids that support day-to-day learning.
• Collaborate with training, operations, and leadership partners to ensure staff are prepared for open enrollment responsibilities.
• Manage course assignments, completion records, and training documentation while helping improve materials and presentations over time.