Cash Management Support Associate

Please note: this is not a remote based role.

Support the Cash Management department with the onboarding, installation, maintenance and troubleshooting of Cash Management products for both internal and external clients along with opening accounts and assisting Commercial Lenders.

$23.07 - $28.21 Hourly | $45,000 - $55,000 Annually

Monday – Friday, 8:30 AM – 5:00 PM; 37.5‑hour work week

• Provides exceptional levels of support for business online banking Cash Management users and for all associated ancillary products and services to both internal and external clients.
• Supports retail teams in identifying client needs and opportunities in Cash Management to expand client banking relationships.
• Enrolls Cash Management clients in various products and services; provides instruction and support on all products.
• Works closely with bank officers, operations and implementation teams to resolve issues surrounding Cash Management clients.
• Provides backup support for ACH risk functions and NACHA rules and regulations.
• Assembles documentation for audits and examinations.
• Processes ACH returns in a timely manner.
• Adheres to NACHA rules.
• Ensures documentation is scanned and indexed into appropriate files.
• Supports the bank’s corporate education program by enhancing their knowledge and skills related to their job education and complete online training classes according to schedule.
• Performs tasks supportive in nature to the essential functions of the job, which may be altered or redesigned depending on individual circumstance.
• Under general supervision, responsible for providing a high quality of service while performing a wide variety of services such as assisting clients with questions, changes, or concerns regarding Cash Management products, Online Banking and Mobile Banking.
• Processes applications for new accounts, Business Online Banking, and Cash Management services.
• Effectively uses bank resources to create procedure manuals and reference materials to independently service clients.
• Assists clients with computer/device support.
• Resolves complex client inquiries.
• Acts as an internal subject matter expert on Cash Management products.
• Serves as first‑line client support for Cash Management products and services.
• Other duties as assigned.

• High level of commitment to exceptional service and client relationship development for internal and external clients.
• Align and embrace Manasquan Bank’s pillar core values including engagement, quality, innovation, relevance and sustainability.
• Compliance with all required enterprise‑wide trainings to stay current on regulatory and industry trends.
• Possess the level of product knowledge necessary to effectively promote the Bank’s products and services, identify cross‑selling opportunities, educate clients, and promote them.
• Proficient with Microsoft Office Suite products, specifically Excel and Word.
• Strong interpersonal skills: ability to interact in an appropriate and timely manner with all internal and external clients.
• Ability to communicate clearly and accurately in both verbal and written form.
• Ability to work independently and efficiently.
• Ability to manage time, resources, and set priorities to accomplish multiple duties.
• Ability to maintain and report on confidential information in an appropriate manner.
• Strong analytical and problem‑solving skills.

• Two years’ experience working in a Core Banking System.
• 2‑3 years of retail banking experience; preferred 2 years ACH experience.
• Knowledge and understanding of Positive Pay, RDC, ACH origination, and wire origination.
• Knowledge and understanding of ACH originations and rules & regulation.
• High School diploma/GED, college degree preferred.

• Medical, dental, vision, life insurance.
• 401(k).
• PTO & FSA.
• Market‑competitive salaries and annual merit increase and bonus program.
• 11 paid holidays, recognition platform integrated with Amazon, CREW Cares paid volunteering, and professional development opportunities & monthly engagement events.
• Tuition Reimbursement, Student Loan Repayment, Calm app, and pet benefits.

Working conditions are those of an “open” office environment, which can require the ability to manage some stress such as noise level from customers, employees, and general office equipment. Daily use of wrists, hands, and fingers: to use computer, telephone, fax, copier, and general office equipment. Ability to hear and speak clearly for gathering simple to complex information from both customers and co-workers.

Sitting for extended periods (up to 8 hours) of time, standing and walking up to 15% of work time. Ability to bend and lift coin boxes, up to approximately 25 lbs. Ability to operate a motor vehicle for travel within branch network.

Equal employment opportunity, including veterans and individuals with disabilities.