ERP Applications Specialist

We are seeking an ERP Support Specialist to join our team and serve as a key point of contact for internal users of our Epicor ERP system. This role is focused on providing front‑line support, gathering issue details, and partnering closely with technical teams to ensure timely resolution of system‑related requests.

• Act as the primary point of contact for employees experiencing issues or needing support within the Epicor ERP system
• Gather detailed information from users to clearly define issues, requests, or system needs
• Troubleshoot basic ERP questions and elevate more complex issues to the technical team
• Track and document all support requests, ensuring timely follow‑up and communication
• Partner with internal teams to ensure issues are resolved efficiently and effectively
• Assist in user training and provide guidance on best practices within Epicor
• Help maintain clear documentation and support materials for end users
• Build strong relationships with departments across the organization to better understand business needs

• 3+ years of experience working with Epicor Kinetic
• Strong understanding of Epicor functionality and how it supports business processes
• Experience in a support, help desk, or user‑facing role
• Excellent communication skills with the ability to gather information and explain solutions clearly
• Strong organizational skills with the ability to manage multiple requests at once
• Customer‑focused mindset with a collaborative approach
• Ability to work both independently and as part of a team

• Hybrid role requiring proximity to Lancaster, PA
• Combination of office and occasional manufacturing environment interaction

• Competitive medical, dental, vision, and prescription insurance coverage
• 401(k) with a company match
• PTO hours accrued from Day 1
• Tuition reimbursement
• Opportunities for development and internal promotions
• Two minute walk to eco‑friendly public transportation from rabbittransit

Ecore International is an equal opportunity employer. (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

NOTICE TO PROSPECTIVE APPLICANTS:
Ecore International and its subsidiaries participate in the E‑Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee’s Form I‑9 to confirm work authorization.

If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment. Employers may not use E‑Verify to pre‑screen job applicants or to re‑verify current employees and may not limit or influence the choice of documents presented for use on the Form I‑9.

In order to determine whether Form I‑9 documentation is valid, this employer may use E‑Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services (USCIS) photograph.