Restaurant Guest Service Manager - Miller's Smorgasbord Restaurant

Restaurant Guest Service Manager - Miller's Smorgasbord Restaurant (Food Services)

Serving Lancaster County Since 1929! Few companies can claim over 95 years in business, but we can at Thomas

E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.

Here is your opportunity to be part of a dedicated team at Thomas

E. Strauss, Inc. Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

• A friendly, professional demeanor toward coworkers and guests after all, our mission is to make people feel valued.
• We expect that of you, and we do our best to make you feel valued as well.
• Self-starter who owns the responsibilities of the role.
• A commitment to show up on time for every shift – ready to work hard alongside your team members.
• Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!

• Competitive pay.
• Excellent benefit package and employee perks.
• Ability to earn unlimited employee referral bonuses.
• A work-to-live not a live-to-work workplace!

Our Mission:
Make people feel valued.

Our Values:
Diversity, Integrity, Excellence, Accountability, Community and FUN!

The Guest Service Manager oversees daily dining room operations with a "Guest First" mentality. Serving as the service team captain, you will manage real-time guest feedback and report directly to the General Manager to drive operational excellence. This role balances celebrating team wins with patient, effective coaching to continuously improve performance.

• Team Leadership – Performance Management:
  Direct FOH operations according to TES Inc. Leadership Traits; provide real-time feedback to maintain elite standards.
• Team Leadership – Coaching & Development:
  Mentor staff to enhance service quality and foster long-term professional growth. Coaching includes performance reviews and progressive discipline.
• Guest Excellence – Experience Oversight:
  Consistently execute service standards to exceed guest expectations and build brand loyalty.
• Guest Excellence – Conflict Resolution:
  Analyze and resolve complex guest concerns, providing expert support to all teammates.
• Guest Excellence – Revenue Promotion:
  Proactively identify opportunities for upselling initiatives involving guest feedback, upselling and social media reviews.
• Position & Administrative Responsibilities – Culture:
  Uphold the Company Mission Statement in every guest and teammate interaction.
• Position & Administrative Responsibilities – Operational Mastery:
  Maintain full proficiency in all FOH stations and procedures.
• Position & Administrative Responsibilities – Growth:
  Drive revenue by managing guest feedback and monitoring social media engagement.
• Position & Administrative Responsibilities – Operations:
  Oversee opening and closing procedures to ensure strict adherence to company standards.
• Position & Administrative Responsibilities – Administration:
  Utilize technology to manage schedules, timecards, performance reviews, and supply ordering with high accuracy and consistency.

• Experience:
  
  Minimum of 4 years of management experience in a high-volume setting; hospitality leadership and POS proficiency preferred.
• Education:
  
  High school diploma or equivalent preferred; must be 18+ years of age.
• Communication:
  Exceptional verbal and written skills; able to lead teams and engage professionally with guests.
• Traits:
  Detail-oriented, self-motivated, and proactive in prioritizing tasks and solving challenges.
• Availability:
  Flexible schedule, including evenings, weekends, and holidays.
• Technology:
  Proficiency in Microsoft 365 (Outlook, Teams, Word, Excel, etc.), HRIS Platform (Scheduling/Timesheets), and reservation systems.