Human Services Assistant

Responsibilities

• Operate computer systems to conduct searches for initial applications, renewals, and re-certifications.
• Deliver information and assist clients with completing applications and paperwork.
• Attend to customers and answer incoming calls.
• Support Benefit Programs staff in managing their caseloads.
• Prepare and mail correspondences.
• Provide information and referrals and verify information as required for other community resources.
• Update client information in online systems.
• Present oral accounts and/or written documentation regarding customers, verification letters, and other circumstances.
• Create and label case files and complete appropriate forms.
• Assist in preparing periodic, special, and other reports.
• Follow up with referrals to ancillary agencies.
• Research and purge case records.
• Gather and input a variety of financial and statistical data, generate reports, and upload case documentation.
• Monitor computer systems and inform staff when information needs to be updated.
• Research closed records for requested information.
• All other duties assigned.

• Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, office forms and applications, and other office procedures and terminology.
• Mathematics sufficient to add, subtract, multiply, divide, compute rate, ratio and percent; and to draw and interpret graphs.
• Some knowledge of basic human service needs and state computer programs.
• Skill in operating various automated equipment, including fax/copiers, calculators, multi-line phones.
• Ability to use word‑processing, worksheets, and graphics and file maintenance programs.
• Demonstrated ability to work with clients, co‑workers, professionals, and the public; read and comprehend simple documents; write simple correspondence; take minutes at various meetings; present information in one‑on‑one and small group situations; follow written and oral instructions; perform basic mathematics; plan, organize and prioritize daily tasks; use correct spelling and basic grammar; display common courtesy; and be a team player.
• Assist other units and departments with tasks; schedule and reschedule appointments; provide translations in Spanish and English.
• Experience working with the public providing customer service.
• Bilingual – English/Spanish reading/speaking skills are required.

• High school diploma supplemented by related experience in social services or a related field, OR graduation from an accredited two‑year college or university with a degree.
• Experience using State‑related applications such as VaCMS, SPIDeR, and EPPIC is highly desirable.
• Knowledge of the local Department of Social Services.
• Bilingual proficiency in English and Spanish (reading, writing, and speaking) is also required.
• An equivalent combination of training and experience that provides the required knowledge, skills, and abilities may also be considered.

• Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre‑employment drug screen.
• Investigations may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education, credit checks and other checks requested by the hiring authority.
• All offers of employment are contingent upon satisfactory results from the required checks and screenings.
• Valid Commonwealth of Virginia driver’s license is required, in addition to a driving record that meets agency standards.
• Must be willing to participate in community shelter operations during disasters and/or emergencies.

Work hours are Monday and Friday, 8:00 AM – 4:00 PM with 1-hour lunch.

40‑hour per week full‑time position with benefits.