Operations Manager

Where Hospitality Becomes Unscripted Job Summary

At OTH Hotels Resorts, hospitality isn’t scripted, it’s personal. As a Operations Manager
, you are responsible for overseeing all Front of House (FOH) operations. This important role ensures exceptional guest service, operational efficiency, and adherence to brand and company standards while supporting team development and financial performance. The Operations Manager works closely with department leaders to drive guest satisfaction, team engagement, and revenue optimization.

• Oversee daily operations of the Front Office and Bistro to ensure smooth, efficient service delivery
• Ensure compliance with brand standards and service expectations
• Resolve guest concerns promptly and professionally to maintain high satisfaction levels
• Monitor and respond to online guest reviews in a timely and brand-appropriate manner

• Assist in recruiting, hiring, onboarding, and training Front of House team members
• Develop staff schedules to meet operational needs while controlling labor costs
• Provide coaching, performance feedback, and support to foster a positive team culture
• Ensure proper training on service standards, systems, and guest engagement

• Maintain working knowledge of Property Management Systems and POS software
• Ensure accurate use of systems for reservations, billing, reporting, and inventory control
• Support troubleshooting and training related to FOH systems

• Assist in monitoring labor costs and departmental expenses to meet budget targets
• Complete monthly inventories and support end-of-month financial processes
• Contribute to forecasting, cost control, and operational efficiency initiatives

• An Operations or Front Office hospitality leader with at least 2-5 years of hotel management experience.
• Strategic and forward-thinking, with the ability to anticipate trends, identify opportunities, and lead change.
• A relationship-builder who collaborates effortlessly with Sales, Revenue, F&B, Rooms, and Corporate support teams.
• Passionate about service excellence and building a culture where people feel valued, motivated, and empowered.
• Calm, confident, and solutions-oriented especially during high-pressure situations.
• Flexible and available for the needs of a 24/7 operation, including possible evenings, weekends, and holidays.
• Experienced with hotel systems including PMS, POS, labor management, financial systems, and reporting tools.

Unscripted Hospitality isn’t about memorized greetings or rigid procedures, it’s about trust, heart, and human connection. We empower our team members to read the moment, act with intention, and create experiences that feel genuine and memorable.

If you’re ready to be part of a team that values authenticity over routine, connection over transaction, and people over process, this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.

This job description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities, duties, or skills required. Management reserves the right to modify, add, or remove duties as needed.