Customer Service Representative

Compensation and Location

$12.77 to $13.75 Hourly

8537 Centreville Rd, Manassas Park, Virginia 20111 United States of America

U-Haul is seeking a friendly and motivated Customer Service Representative to serve as the face of the company’s exceptional service. The role involves assisting customers with U‑Haul products and services, managing rentals through smartphone‑based U‑Scan technology, and ensuring equipment is inspected and maintained on the lot.

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane tanks; certification offered through U‑Haul upon employment.
• Drive a forklift; certification offered through U‑Haul upon employment.
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts. Special safety precautions may be required, such as working around moving parts or machines, fumes or irritant chemicals, and use of protective clothing or gear (masks, goggles, gloves, or shields).

The job requires some physical exertion, including long periods of standing, moving indoors and outdoors, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs (assisted or unassisted).

U‑Haul Holding Company and its subsidiaries strive to create a culture of health and wellness. U‑Haul will not hire or re‑hire individuals who use nicotine products in states where such hiring is prohibited. The states in which U‑Haul will decline to hire nicotine users are:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. This policy has been in place since February1,2020.

U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants during the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.

• Career stability
• Opportunities for advancement
• Mindset App reimbursement
• Gym reimbursement program
• Health insurance & prescription plans (if eligible)
• Paid holidays, vacation, and sick days (if eligible)
• Life insurance
• Met Life legal program
• Met Life auto and home insurance
• Discounts on Apple products, Dell computers, cell‑phone plans, hotels, and more
• 401(k) savings plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & vision plans
• Business travel insurance
  
  LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s Smart Dollar Program