Registration Coordinator

Role Summary

At Ortho Virginia, the Registration Coordinator serves as the first point of contact for patients and visitors. The role performs administrative duties, monitors office procedures, resolves problems, and assists with office operations. This position may also be responsible for insurance verifications/authorizations, patient scheduling, and working with the clinic director to ensure smooth operations.

• Maintain the registration desk, answer phone lines, and schedule appointments
• Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co‑pays
• Provide administrative support to providers as needed (e.g., filing, distributing dictation, etc.)
• Provide general office assistance including purchasing of office supplies and maintenance of office equipment
• Coordinate with the billing office on collections and balancing payments
• Serve as liaison between patients and the clinical staff to ensure efficient and excellent customer service
• Adhere to established procedures for appointment scheduling, intake, and record‑keeping for all patients
• Collect appropriate copays, payments on accounts, and payments for cash‑and‑carry supplies, and accurately post to patient’s account
• Communicate with providers, medical assistants, financial counselors, patient resource coordinators, and other support staff as needed
• Demonstrate sound knowledge of insurance plan participation and ensure appropriate processing of insurance information
• Manage telephone, fax, and e‑mail requests in a timely and organized manner to ensure effective communication and excellent customer service
• Work flexible schedules to meet clinic needs

• Must be able to multi‑task with a strong sense of responsibility and initiative
• Strong written and verbal communication and interpersonal skills
• Exceptional customer service skills and focus
• Comfortable assessing situations and resolving or escalating as required
• Ability to establish and maintain effective working relationships with patients, staff, payers, and team members
• Strong working knowledge of insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processes
• Ability to understand and explain most insurance and billing questions as they pertain to the patient

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